My KK A61 doesn't show up in my mac

System

This discussion was created from comments split from: "Please connect your Kontrol S MK3 and rescan".

kulausu

my KK A61 does not show up in my mac.

i did everything suggested from NI with no success. trying to check the firmware with KKA firmware updater leads to this dialog.

my KK is connected via usb and says "Template1 - MIDI Mode".

rescan does not change the situation.

anything else i can do?

LostInFoundation

Check if NIHardwareAgent is running in background (point 5 of this support article):

https://support.native-instruments.com/hc/en-us/articles/4410096148113-My-Native-Instruments-Hardware-Device-is-Not-Recognized

While you are there, check also the other points of that article ☺️

Jeremy_NI

https://community.native-instruments.com/discussion/comment/221654#Comment_221654

Have you installed the Komplete Kontrol application in Native Access?

Have you tried the following? My Komplete Kontrol Keyboard Does Not Start