my KK A61 does not show up in my mac.
i did everything suggested from NI with no success. trying to check the firmware with KKA firmware updater leads to this dialog.
my KK is connected via usb and says "Template1 - MIDI Mode".
rescan does not change the situation.
anything else i can do?
Check if NIHardwareAgent is running in background (point 5 of this support article):
https://support.native-instruments.com/hc/en-us/articles/4410096148113-My-Native-Instruments-Hardware-Device-is-Not-Recognized
While you are there, check also the other points of that article ☺️
Have you installed the Komplete Kontrol application in Native Access?
Have you tried the following? My Komplete Kontrol Keyboard Does Not Start
