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Need help with User NKS

Hi, new to Komplete Kontrol.. Spent 2 days and I can't get any user nksf to work inside KK. Read everything, and OFC the solution must be that I did not put the files in the correct locations…
I reinstalled everything, and the files are in the same directories that were created by the install, and the folders all look the same as the other installed nks.
(Plugins with an actual install of .nksf work fine, such as u-he, Cherry Audio).
I have only VST3 folder selected. I can see the vst instrument available and can load it in KK (but none of the presets available in KK).
I have the USER folder set to just the default location. (which matches the folder directory I install files to)
When I hit rescan, it completes in less than a second, so I think something is wrong here as I see videos of rescan taking a few seconds or minutes to complete.
If one or two had worked, I could figure this out better, but with nothing working at all, I am totally stumped.
Would be nice if you could simply 'install' it automatically somehow..
thanks
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