I drove 1.5 hours and purchased an S88 MK3 from Guitar Center in Fredericksburg, Va on Saturday. It was sold to me as new, boxed, with all contents intact. I went to add the serial number to my Native Access account and it said the serial number is already associated with another account. I contacted the store, who said they didn't know how that could happen because it's new.
I opened a case with NI support on 3/29 that included a photo of the serial number from the bottom of the unit, a picture of my Guitar Center receipt, and a picture of the serial number card included in the box.
This morning, my NI support case was updated basically repeating the subject of my case and requesting the documents that were already attached to the case. I have responded and asked for updates, with no responses all day. I paid the price for a new unit, but have had a terrible experience thus far.
Is there anyway to escalate or get common sense assistance?
