Firmware update 1.9.4 impossible Kontrol S61 MK3 Black Screen.

Studio P2HS

Hello
I was unable to update the firmware on my Kontrol S61 MK3 last night, March 22, 2025.
My keyboard is only 6 months old.
I have the same screenshot as another user on this forum.
1.9.4 Updater Firmware
0.0.1 Installed Firmware ??
Black screen on my Kontrol S61 MK3.
I've tried the method given via this forum to enter recovery mode but it doesn't work.
Do other users have this problem?
Have you found a solution?

Translated with DeepL.com (free version)

Cordialement

Pascal

Jeremy_NI

Hey Pascal, as you might have noticed before posting, please note that this forum is in English only. Please use an online translator if needed.

Regarding your issue with the keyboard.

Have you also updated Komplete Kontrol, the Hardware Connection Service in Native Access?

How is your keyboard connected?

Have you checked the following?

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

If none of the above worked please get in touch with our support here: https://bit.ly/NI_support_Kontrol