S49 Mk3 Keyboard Knob not working

zythehuman

Just got my new S49 Mk3 keyboard, tried to connect and set it up on macOS Sequoia 15.1.

Tried to follow the setup steps but when doing firmware updates, I didn't unplug other accessary from other usbc port, also didn't close all window. Not sure whether it'll introduce problem, but the update showed as successful and it seems like I got the latest firmware setup.

However, after all these steps, the keyboard is not fully functional. All the knobs are not working, while randomly moving itself. When I lunch the Kontact 8 on standalone app or in daw, it will just doing random selection and moving around, basically lots of ghost touch triggered from the keyboard.

Spent much time seaching, rebooting and connect/disconnect but still not working. It's so frustrating..

Jeremy_NI

Have you checked how it behaves in Komplete Kontrol in standalone?

What have you selected as a MIDI input there? You should only choose Kontrol MK3 (Main) as MIDI input.

Have you edited any MIDI template? How to use MIDI Templates with the Kontrol S-Series MK3

If you have, please select New to have the default settings.

Make sure that Kontakt, Komplete Kontrol and your DAW all have full disk access: How to Enable Full Disk Access on macOS

Since you're on Sequoia, please also check these steps HERE

If all of this is still not helping try to switch the keyboard to MIDI 1.0: How to Switch a Kontrol S-Series MK3 Keyboard to MIDI 1.0