why is this happening

mrwiz2rd9

I purchased upgrade to Alicias Bundle after the install of Electric Keys it shows DEMO in the Native Access and when I use it in a song it plays for a short while and then show its now Registered and won't. This has been like this since last year November 21,2024 and they have made it every hard to contact them about this issue, The serial number is in my account but will not registered the software.

Screenshot 2025-03-18 at 11.27.27 AM.png

Uwe303

Hello,

have you tried this, and if it not helps report back of course:

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

mrwiz2rd9

None of this is working, I have done this many of times and it stays the same its looking for a bundle I already own the first keys and purchased the second.

red_nick

What exactly do you see on https://www.native-instruments.com/en/my-account/my-products-serials-downloads/ with regards to Alica's Keys? Which section are each component in. (Blank out serials if you take a screenshot)

PoorFellow

https://community.native-instruments.com/discussion/43527/why-is-this-happening

The serial number is in my account but will not registered the software

Please be specific : "The serial number is in my account" , the serial for what ? , the upgrade ? and does it show as registered or as not registered on your MY PRODUCTS, SERIALS, AND DOWNLOADS page ? Are you sure that you bough the correct upgrade ? (do not post the serials themselves)

This has been like this since last year November 21,2024 and they have made it every hard to contact them about this issue

If you follow the guide then it should be relatively easy to contact N.I. Purchase Support (or alternatively N.I. Native Access and Installation Support) about the issue. N.I. should even have Support via chat in day time on work days.

In case that you need guidance contacting support : Please read : how to get support !

Please open a ticket and I will also ask @Jeremy_NI to take a look at your account , he might not be able to fix the problem but at least he ought to be able to spot if there is any problem on the account. Jeremy_NI ought to be here again Wednesday.

mrwiz2rd9

Screenshot 2025-03-18 at 12.32.02 PM.png

This what I see when trying to register.

red_nick

What do you see on the page I linked? (Not sure if the link was showing before, but should be now)