Hi my saga continues with Native instruments support where I am either are ignored on multiple days, or they respond on email by not reading the full email with random response that had no context or meaningful update showing any real progress has been made.
I have now been without the keyboard since 21st January, and fear it will soon never reach me and be sent back to Germany due to a customs issue.
I have never experienced such bad customer service, when going on line you can see the 1.5 Trust Pilot score, Google rating for the head office has a 1.9 rating!!! with a fake phone number on it. Reddit is full of frustrated client loving the product but saying terrible service , non existent?? what is going on??
If its this much hassle just to get the keyboard back, god knows if they really diagnosed and fixed the issue, rather than just replacing a part and hoping for the best.
Claiming we replied to you this morning, which was the same message as Thursday, thats not an update!! we are still no further forward.
My question is simple someone must be in charge, there must be a basic level of support provided?? How do you speak to a manager at Native instruments on the phone?? There must be a way, Reddit users talk about a 2 month fight with with NI to eventually get someone to call them… I don't have 2 months, the keyboard is going to get sent back to NI unless they fix this customs charge… WHAT DO I DO NEXT???
