Rob Papen not working

brozobob
brozobob Member Posts: 3 Newcomer
in Komplete Kontrol

Received a note from Rob Papen Support; they verified that their NKS products haven't been working in Komplete Kontrol since the latest update.

"Hello,

We had contact with NI about this issue, and it seems to be on their side.
I checked myself with Machine-2 and all our products appeared.

Before 3.4.0 of Komplete Kontrol, everything was working correctly.

I switched to Rosetta mode, but that did change anything. In Machine-2, our products appear in Rosetta mode and Native mode.

So, most likely we can expect soon an update for Komplete Kontrol.

Answer to this ticket, so that I can keep you informed since we expect to get the news also very soon that they updated Komplete Kontrol again."


Kind regards,
Support Team Rob Papen

Has anyone heard from NI on this issue? NI, is there an update or fix coming soon? Others experiencing the same?

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Best Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,209 admin
    Answer ✓

    As @Kymeia mentioned, the bug has been addressed. There's a fix coming in Komplete Kontrol 3.4.1 currently in beta. It should be released in a couple of weeks. I can send installers for that beta version if needed, just reach out here.

  • FilmlessSoundtracks
    FilmlessSoundtracks Member Posts: 33 Member
    Answer ✓

    Today’s update from N.I. on Komplete Kontrol, has bought back all of Rob Papen’s synths. So happy to have them back!

    Filmless Soundtracks

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Answers

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,583 mod

    Confirmed and the 'delete the json' trick that seemed to work for some people with some other third party NKS, isn't working either for these

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,583 mod
    edited March 7

    They do work if you add the paths manually to the user tab, I know they should be in factory but this is a temporary workaround to at least get them working as NKS till this gets fixed properly. It does show that the problem is not with the plugins or the NKS but I guess a database problem. It looks like KK is not reading certain plist files in the Preferences directory.

  • FilmlessSoundtracks
    FilmlessSoundtracks Member Posts: 33 Member
    edited March 8

    I too have heard directly from Rob Papen’s company that this is a software glitch that the Komplete Kontrol update caused. All of Rob Papen’s fantastic synths just disappeared. I personally feel that, Rob Papen is the “Bob Moog” of today’s VST Synthesizers. His synthesizers cover absolutely everything, just like N. I. Software. I have been with Native Instruments since ‘2007. I have been with Rob Papen for nearly the same amount of time. I could write a book on all of the Native Access updates causing unfunctionality, unfortunately. This needs to be fixed. It is a crucial component for many musicians. I hope the fix comes soon. I need these Rob Papen synths to be in Komplete Kontrol. Yes, I know they show up in machine 2, so why not in Komplete Kontrol. It just doesn’t make sense?

    Filmless Soundtracks

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,583 mod
    edited March 9
    https://community.native-instruments.com/discussion/comment/215152#Comment_215152

    I think it will get fixed soon, NI are already working on it. Hopefully the fix will also cover the other developers whose plugins are MIA in Factory, eg Softube. It's odd how some (eg Arturia) were fixable using the 'delete json' trick, but not these, which make me think there are several factors involved.

    In the meantime if you need them now put them in user temporarily

    btw arguably the 'Moog' person is Jon Ayres, he does all the software development, Rob is more the boss and sound design guy. I remember Jon's work from Concrete FX which he setup and created many great plugins before he joined Rob Papen.

  • JesterMgee
    JesterMgee Member Posts: 3,193 Expert

    Maybe at the same time they can fix the damn missing sub bank problem too…. ugh…

  • brozobob
    brozobob Member Posts: 3 Newcomer

    What paths would be placed in the user tab? I thought I only had to put the paths of my VSTs in the PLUGINS/LOCATIONS, NOT LIBRARY/USER. The Papen plugins are listed in in the FACTORY tab already.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,583 mod
    edited March 9
    https://community.native-instruments.com/discussion/comment/215370#Comment_215370

    If you have them listed in the factory tab already does that mean this issue is not affecting you then?

    My advice was only for people who do not have them working in the factory tab (like myself).

  • brozobob
    brozobob Member Posts: 3 Newcomer

    My mistake, they are not showing in Factory tab, however, they are showing in the Plugins section

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,583 mod
    https://community.native-instruments.com/discussion/comment/215380#Comment_215380

    Ok so if you want them as NKS you can add these paths to the plugin NKS folders but only to the user library tab

  • Galacticelastic
    Galacticelastic Member Posts: 65 Member

    Any update on nks missing software?

    All my rob papen not in kk NKS?

    Its evidently a week now and vst rescan not doing anything?

    Many thanks

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,583 mod
    edited March 14

    Fix is in the works

    In the meantime put the path to them in your user library temporarily if you really need them

  • FilmlessSoundtracks
    FilmlessSoundtracks Member Posts: 33 Member

    I don’t think the Rob Papen’s fix is going to be anytime soon. I am stretching here, but the amount of new software being offered by N.I., they want to sell. If you’re missing Rob Papen’s synths, maybe you’ll buy one of the new N.I. 3rd party extravaganza offerings? I have been waiting for my Native Access account to have the updates still being shown as needing to be done, when they already have been done. Been waiting for a fix on that for 8 months. Go back 8 months and see my screen shots I provided to them. I have a very long history with N.I. ever since they first started the company. Over 330 products. They have been running extremely well and so have my larger updates. I use their instruments for professional projects and don’t want to make accusations, but??

    Filmlesssoundtracks

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,583 mod
    edited March 17
    https://community.native-instruments.com/discussion/comment/216544#Comment_216544

    I think you will be pleasantly surprised then

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,209 admin
    Answer ✓

    As @Kymeia mentioned, the bug has been addressed. There's a fix coming in Komplete Kontrol 3.4.1 currently in beta. It should be released in a couple of weeks. I can send installers for that beta version if needed, just reach out here.

  • Galacticelastic
    Galacticelastic Member Posts: 65 Member

    Any news on nks third party plugins?thank you.hope we get a fix soon

    I miss using them in kk

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