Kontakt 8 Player 8.2.1 disaster

MartinF20

Hello guys,

I confirmed installation of the update to 8.2.1, however, after this everything went south - the installation never finishes (I waited once for 40 minutes) and the installation directory was suddenly deleted. I guess the update is reinstallating the product, however apparently it stucks before installating it. Now I ended up with impossibility to use it. I did complete reinstall of anything related to Native Instruments - also deleted C:\Program Files\Native Instruments and C:\Users\<user>\Documents\Native Instruments, I reinstalled Native Access which offers me to Repair - however, still the same, installation is still ongoing but nothing happens (I have good PC, I guess installation of 1.46GB application should be fast).

What to do now? Where are some logs?

MartinF20

And also why it is installing "Kontakt 8 Player update" when there is no Kontakt 8 installed. How can I remove that app and start over again?

MartinF20

Why there is Kontakt 8 and also Kontakt 8 8.2.1 exes running at both time? Guys, there must be something rotten.

Mert_NI

https://community.native-instruments.com/discussion/comment/214461#Comment_214461

Hello MartinF20, can you please delete tehse exe folders and download the Kontakt 8 Player using the direct download link below:

https://drive.google.com/file/d/17PXHsIvCqzLLYo5VlPqy9f6cXZR9UhI_/view?usp=drive_link

I hope this helps☺️

Monochrome

Did you also delete the Kontakt 8.json file, located under C:\Users\Public\Documents\Native Instruments\installed_products, when you uninstalled Kontakt?

If not, then it might explain why Native Access says "Repair" and still thinks that it's installed.

MartinF20

It was on server side. All good