I am only getting a 'Scratchy Muffled' playback

I have been given a TRAKTOR KONROL S2 as a present and I have been trying to get it set up on my sound system at home. I was plugging in via RCA's into a Cambridge Audio Air 200 Bluetooth speaker, t was muffled and quiet, so I used a per-Amp. The same muffle sound, just louder.
Thinking this might my speaker, I have since tried it 2 other, more robust amplifier and speaker set-ups and I am still getting the same issues. Is this a fault, or a problem with my Traktor Kontrol set up? Any advice warmly welcome please.
I have included the Audio Set Up and the Mixer set up screen shots
Answers
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Do you hear anything through monitor? What's your output routing?
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I can only hear a very low cracked and muffled sound. I am routing the sound through L & R RCA's into a speaker, via a preamp. However, I have tested this on 2 other systems, through an Amp, into speakers.
It feels more like a TRAKTOR hardware set-up or fault, although the MP3's play fine straight from laptop into the same speakers
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Did you select the ASIO audio device?
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yes.
it automatically selects this
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Hmm. What does it sound like if you use one of the nonRCA outputs.
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Wonder if the RCA connector has broken... I see you're in contact with our support team already. Please update us on how it goes.
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