can't purchase anything - I get a strange page that states "Something went wrong"

Salvatore Angelone
Salvatore Angelone Member Posts: 10 Newcomer
in Kontakt

this is new….anyone else having this problem?

Best Answer

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,098 Expert

    I see in these days some other issues that make me believe NI servers are having some troubles

    Btw: it’s not the first time the “something went wrong” appears

    I would retry tomorrow (and then again Monday) to see if things start working

  • Salvatore Angelone
    Salvatore Angelone Member Posts: 10 Newcomer

    I’ve been trying for a week…thus all started after the last NI manager update…very odd- I’ve been able to intercept the .dmg file and run installs outside of the tool whereas from the tool they don’t install correctly…just happened with kontakt 8 update

  • Salvatore Angelone
    Salvatore Angelone Member Posts: 10 Newcomer

    what I found works for purchasing is to buy the product with my iPad - no errors

  • LostInFoundation
    LostInFoundation Member Posts: 5,098 Expert

    Did you also try a different browser on the computer? (Btw: which one are you using?)

    I would also try cleaning cookies on that browser, if you don’t mind deleting them

  • Salvatore Angelone
    Salvatore Angelone Member Posts: 10 Newcomer

    I did .. safari - never was an issue before

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,813 mod
    Answer ✓

    @Salvatore Angelone If you are having issues with our webshop or orders, please get in touch here: https://bit.ly/n1orders

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