Traktor Pro 4 Random Crash - All changes made in collection are lost

Elandiel

I've used Traktor Pro 3 for years without ANY problem and now Traktor Pro 4 came out.
Can't believe I've paid for Traktor Pro 4 only to have it crash on me after some hours working on my music collection. All changes made to tracks, cuepoints, beatgrids etc. hours of work LOST!! I'm in the middle of a mix and without any prompt the program just ends and shuts itself of without saving ANY data.

Reopening the program results in everything being reverted back to the state when I opened it the first time before I started working on collection and mixes.

This is the second time in a couple of weeks and it's a disgrace to be honest.
As a professional I can't work with software that cannot be trusted.

Anyone else having the same issue?

Elandiel

Following up on my post above I really wonder why there is no track collection AutoSave function built in this software.
It's a frigging disaster to have to redo cuepoints, beatgrinds, loops etc. for 200 tracks after a crash.

FIX THIS NI!

viper9711

You can restore your library from Traktor's backup folder. Use the last date before the crash and everything will be back.

Of course there is an "autosave" function. Every time you close Traktor the library is saved in the backup folder.

lord-carlos

https://community.native-instruments.com/discussion/comment/208349#Comment_208349

I think he made a bunch of changes without closing traktor, in which case there is no backup :(

Gotta manually save once in a while when working on it for long time.

PhynomMusic

I had something similar happen, although it wasn't nearly as detrimental and didn't involve collections but rather playlists and frustrating enough for me to notice. I simply dragged a few albums into a playlist. I some time, I notice that the software was not loading and playing tracks. So, I closed it to restart it, and the software hung. I used End Task in Windows Task Manager. When I restarted the software, the albums I had drug into the Traktor Pro 4 were not in the playlist. And if I am being completely honest, when I initially created the playlist, the same thing happened. When I opened the software, no playlist. This happened like 2 or 3 times, which why I stated to notice it. It totally makes me lose confidence in this software. As a user of Adobe Lightroom, which has collections, and imports, etc., this really makes not want to waste the time using it to try and organize my music.

Dyltron9000

Same thing just happened to me… how do you restore the last backup? I need a step by step, can’t seem to find the folder used for backups from the settings menu, which is where I thought it would be.

lord-carlos

https://community.native-instruments.com/discussion/comment/215012#Comment_215012

Can't help with a step by step, but the backups are around ~/Documents/Native Instruments/Traktor x.x.x/backup/collection.

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Matt Cope

I've just reopened Traktor to find that the collection appears somewhat lacking…. a cursory glance at the windows event viewer tells me it crashed overnight. DOH! However, I am absolutely staggered by the results of the crash, and in 2025! What, no automatic collection backup available??? saving every half hour or so? with user preferences to adjust to suit???? Really?? Please, can someone tell me that I've clearly not read the manual properly and that it's available here……….

A quick search of the manual for the text "Save Collection" returns only 2 results, and of those results only the reference on page 105 is relevant. Where is the exclamation mark icon highlighting the "important information that is essential for the given context"? Or the warning icon that "warns you of serious issues and potential risks that require your full attention"? I feel as a relative newbie that I must be missing something here and that a fellow user will follow my post with…. "stand down Matt…. it says it here…." (please, can someone post this retort… )

The manual should at least state something along the lines of "Your collection is vulnerable to the old age issues of computing and that all changes may be lost in the event of a crash. To ensure that all changes you make are saved (including creating/updating playlists, manipulating track data, cue points etc) you MUST save your collection regularly. Choose 'Save Collection' from the dropdown context menu or from the application menu."

And yes, since saving ones collection is so important the option should be on the Application > File menu!

Further text could then explain how you can set the automatic save option from the application preferences and then recover your collection from a previous version.

I hope I've got this wrong…

ilove1981

No, sorry, Traktor does not auto-save your collection at any point during your sets. You have to choose to do this when it suits you and depending on the size of your collection, it can take anything from a few seconds to minutes. It also renders the UI inaccessible for the duration of the save.

"Save collection" is right-click > Track Collection node of the browser. I guess most of us are used to this now and someone who is relatively new to Traktor may find this unintuitive.

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Oxy

You can map the 'save' command to any key combination. Had this happen many times as I usually play and manage my new stuff at the same time.

Siasia

I had a similar situation. I loaded around 30 new tracks into T4, adjusted the grids on some of them, added loops to all of them, and created a new playlist. Traktor randomly crashed at one point, and all of that work was lost. Another crash happened while browsing the library. But I’ve also heard of cases where Traktor crashed during a live set. What does NI have to say about this?