Izotope Server Error When Updating Billing

WoL

Hi!

I wanted to run this by everyone while I wait for a response to my ticket, incase anyone else has run into this issue and could give some insight.

When I try to update my billing info for the Music Prod. Suite monthly subscription, I receive the server error attached below. This also occurred back in November 2024, though, when support suggested I simply sign up for a new subscription, I did so and that took care of the issue. However, (and there’s a huge chance I’m missing something incredibly obvious and I apologize if that’s the case) there doesn’t currently seem to be a way to sign up for the service, even on different accounts.

When prompted to sign up from My Memberships, you’re redirected to the suite page with a banner that says Izotope is currently working on moving to Native’s payment systems and will be back soon. While it likely is, in fact, a normal temporary maintenance issue, I wasn’t able to find anyone posting about it here or on the subreddits, so I really just wanted to see if it’s an issue on my end or if others are having similar difficulties.

I’ve tried clearing my cache and cookies, have used multiple browsers, and have tried the mobile site.

Any info would be greatly appreciated!

Jeremy_NI

Please reach out to Izo's support here: https://bit.ly/Izo_support_install

Jeremy_NI

Please reach out to Izo's support here: https://bit.ly/Izo_support_install