Komplete Kontrol 3.3.4 does not find u-he Hive 2 and Waldorf incomplete

downtown
downtown Member Posts: 19 Member
in Komplete Kontrol

Hello,
my Komplete Kontrol version 3.3.4 does not show me the u-he Hive 2. The PPG is also missing under Waldorf...but the attack is displayed. I have already tried everything possible. Reinstalling Komplete Kontrol, reinstalling Hive, rescans, and this too:
https://support.native-instruments.com/hc/de/articles/209554889-Mein-Komplete-Kontrol-Browser-ist-leer-oder-unvollst%C3%A4ndig
Unfortunately u-he support has no more ideas either. It is displayed in the plug-ins, but not in the libraries. As mentioned, only one plug-in “Attack” from Waldorf is displayed. This can also be found in the factory directory. So how do I get the path into this factory directory? I have the same installation on a desktop computer...everything is running and all plugins are there. Only on the notebook it does not work.
What can I do?
Here are a few more pictures:

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Answers

  • Vocalpoint
    Vocalpoint Member Posts: 2,971 Expert
    edited January 11

    "It is displayed in the plug-ins, but not in the libraries" 

    Where - exactly - did you install Hive? The default directory MUST be your Documents folder to my knowledge. I have Hive 2 here as well and it's all good on Win 10 and Komplete Kontrol 2.9.6

    And what OS are you running?

    VP

  • downtown
    downtown Member Posts: 19 Member

    Hello,
    I have already tried this...to install under the suggested paths from u-he. But it didn't work either.

  • downtown
    downtown Member Posts: 19 Member

    Windows 11 24H2

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,183 mod
    edited January 11
    https://community.native-instruments.com/discussion/comment/203408#Comment_203408

    Not for the factory NKS it isn't - that should be '/Library/Application Support/u-he/Hive/NKS/Hive' (on Mac not sure what it is on Windows but Documents would be for user content not factory)

    Looks like that path was not added though - did you select to install NKS content in the installer?

    You also need to install the previews from the u-he site

    https://u-he.com/products/hive/

  • downtown
    downtown Member Posts: 19 Member

    Yes, I did

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,183 mod
    https://community.native-instruments.com/discussion/comment/203413#Comment_203413

    Are you sure? Can you check where they are installed on the hard drive?

  • downtown
    downtown Member Posts: 19 Member

    Like this:

    image.png

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,183 mod

    Yeah so it should have added the path in Library/factory. Can you see if they actually got installed on the hard drive?

  • downtown
    downtown Member Posts: 19 Member

    Here is the path:

    image.png


  • downtown
    downtown Member Posts: 19 Member

    Any ideas?

  • downtown
    downtown Member Posts: 19 Member

    I think everything is there:

    image.png

  • downtown
    downtown Member Posts: 19 Member

    Do I have to select “D:\PlugIn-Data\NI” as the installation path?

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,183 mod
    edited January 11

    OK so the files are there but the path was not added, that is something the installer should have done. It may be possible to add it in the registry but I am a Mac user and the registry is a mystery to me. I do think this looks like more of a failure of the installer than a Komplete Kontrol issue though so I suggest chasing it up with u-he - they may even be able to help you add the path to the registry (or maybe someone here can send the registry key for Hive)

    As for Waldorf, their current NKS do not work with the VST3 versions anyway - this has been a problem for years now and they keep bringing out new plugins but not fixing the old ones.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,183 mod

    A workaround would be to add the Hive NKS path yourself to the User tab of Komplete Kontrol library/settings, it would mean they show on the user side but better than nothing and it might only need to be temporary

  • downtown
    downtown Member Posts: 19 Member

    OK, I'll write to U-he then. But what surprises me...I also have a desktop computer. The same Win11 and the same Komplete Kontrol. It all works. Hive is there and Waldorf too...I don't understand it.

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