Installing to new Mac and failing

GlenW · 2025-01-09T11:34:52+00:00

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Hi,

Am trying to reinstall apps etc to new MAC M1 and getting a constant install fail. Have done all what it says but still fails.

I brought the update in 2019 so the NI drive is old is this a factor?

Thanks

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Accepted answers

mykejb

Try doing the install without the drive connected, let Native Access download the software. I had a problem where installing with the drive connected on a Mac and pretty sure that's how I solved it.

Mert_NI

https://community.native-instruments.com/discussion/comment/208093#Comment_208093

Hello GlenW,

Here is the Knowledge Base Article that can help you with this subject:

Error Message: "*Product name*" is damaged and can't be opened. You should eject this disk image." (Mac)

I hope this helps☺️

All comments

mykejb

Try doing the install without the drive connected, let Native Access download the software. I had a problem where installing with the drive connected on a Mac and pretty sure that's how I solved it.

Mert_NI

https://community.native-instruments.com/discussion/41141/installing-to-new-mac-and-failing

Hello GlenW, sorry for the issue.

Can you please let us know about more information about the issue. Also, can you please send us the screenshot of the error message that you get so we can help you further to solve that as soon as possible.

I hope this helps☺️

GlenW

Hi mykejb

I did exactly that and it worked.

I am still unable to run Komplete Kontrol.

GlenW

hi Mert_NI,

I am attaching some screen shots of the error. I have done all that support have suggested but still dont work. so any suggestions help would be great.

Any help would be great

Thanks

Mert_NI

https://community.native-instruments.com/discussion/comment/208093#Comment_208093

Hello GlenW,

Here is the Knowledge Base Article that can help you with this subject:

Error Message: "*Product name*" is damaged and can't be opened. You should eject this disk image." (Mac)

I hope this helps☺️

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