WHAT HAPPENED TO SUPPROT ?

aka
aka Member Posts: 69 Member
in Komplete Kontrol

I am trying to contact Technical Support and cannot find any option or link. Any ideas ?

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Answers

  • Isla
    Isla Member Posts: 21 Member

    Looks like opening a ticket and hoping for someone to notice it is the best we have. Personally, I'm waiting on a product activation for like a week straight. No real answer from the CS, of course.

  • mykejb
    mykejb Moderator Posts: 2,025 mod

    You have to go through the chatbot. Login into your account on the NI site and go here - https://support.native-instruments.com/hc/en-us. After you've clicked the section you need you'll eventually get the chatbot on the bottom right of the page.

    Unfortunately support will be delayed at the moment due to the Xmas holidays and the ticket volume from the current sales.

  • BIF
    BIF Member Posts: 1,057 Guru

    I think most NI folks are checking in occasionally, but not doing any real work until after Jan 6th.

    That's kind of what happened last year too.

  • aka
    aka Member Posts: 69 Member

    NI support has Christmass all year round and all year round excuse :-(
    Support sucks and in my recent 10years experience was never satisified or on time. NOw it got worse, cayse they do not even answer and I see no support Form anymore. Thie company is really going in the wrong direction.

  • Gustaf
    Gustaf Member Posts: 31 Member

    Or, like so many other things in NI, did they remove it, leaving the solutions to the users of the community themselves?
    How modern they are!
    Decaying company

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,645 mod
    Answer ✓

    https://support.native-instruments.com/hc/en-us/articles/360014498698-How-to-contact-NI-Support

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