How to access my maschine software and the others software/plugins that come with my maschine mk3?

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Answers

  • cblack412
    cblack412 Member Posts: 37 Member

    there should be a card that has both the hw and sw serial numbers on it. Open native access and add the Maschine sw serial number. It will appear in native access. Simple!

  • cblack412
    cblack412 Member Posts: 37 Member
    image.jpg

    just add serial here

  • PK The DJ
    PK The DJ Member Posts: 2,152 Expert

    If there's a card with the units that has a s/w serial number on it, then how come there are so many posts from people who say they bought the product, registered it and don't see the software?

    Also how come the responses from NI haven't simply said "enter the serial number from your card"? The replies all tell people to contact support.

  • Kiara TK
    Kiara TK Member Posts: 1 Newcomer
    edited December 2024

    Hello!

    same problem! I registered my MK3 but I can't download MASHCINE....

    ________________________________________________________________________________

    EDITED BY MOD: @Kiara TK please use only English language. Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

  • Uwe303
    Uwe303 Moderator Posts: 4,164 mod
    edited December 2024
    https://community.native-instruments.com/discussion/comment/200053#Comment_200053

    On the native "get started with maschine" page, or something like that, for registering maschine the first time native mentions this card and how to register all that stuff. And all the ppl here already have entered the serial, that´s why it´s best to contact suport.

  • PK The DJ
    PK The DJ Member Posts: 2,152 Expert
    edited December 2024

    …all of which confirms that it's not as "simple" as cblack412 claims.

    [edit] I just read the online guide. There's just a hardware serial number to enter. No separate software serial number.

  • Uwe303
    Uwe303 Moderator Posts: 4,164 mod
    https://community.native-instruments.com/discussion/comment/200070#Comment_200070

    correct, as far as i understand all that

  • cblack412
    cblack412 Member Posts: 37 Member
    https://community.native-instruments.com/discussion/comment/200070#Comment_200070

    in this video, around the 1:14 mark, he reveals a black envelope, that’s where the code is!

    https://youtu.be/HrfB7Ph0fXU?si=8dEFCekuakYPtO4l

  • cblack412
    cblack412 Member Posts: 37 Member
    IMG_3667.jpeg

    Exhibit A, this is how you get it.

  • cblack412
    cblack412 Member Posts: 37 Member

    You can also get instructions from this link:

    https://www.native-instruments.com/en/specials/go-maschine-setup/

  • PK The DJ
    PK The DJ Member Posts: 2,152 Expert
    edited December 2024

    The video was made seven years ago. I think it's unlikely that units of that age are still being bought new.

    Now = "the software activation is achieved automatically"

    Ergo, no software serial number is required. The automatic registration has obviously not been happening for some time now, so not "simple".

  • TOTOhero
    TOTOhero Member Posts: 10 Newcomer

    I thought about that but I’ve seen that they don’t refund after download. Do you think they’ll be comprehensive enough?

  • PK The DJ
    PK The DJ Member Posts: 2,152 Expert

    If you had bought software, then asked for money back because you changed your mind etc. then no, software companies generally don't refund because it's a software product….

    However, IMO this is a different situation. It's their fault the software is not available. They're now on holiday, which means you can't use the product.

    I've certainly managed to get refunds from them when I've bought expansions that I already owned, so they're not averse to refunding, but there's no one here from NI to confirm or deny it would work in this case.

    The ball is in your court.

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