How to get a NI response from a support request?

I have over the past two months been waiting for a response to a support request to no avail. With no response from support with the exception of making the issue resolved (Sascha). Is there another method to ping support to look into the issue that I have requested?
Best Answer
-
Hey Jeremy,
Really sorry about this, this is not how it should be. I'm not sure why this happened in your case, I've pinged my colleagues regarding this issue, they should get back to you as soon as possible. We'll keep an eye on this.
0
Answers
-
Hey Jeremy,
Really sorry about this, this is not how it should be. I'm not sure why this happened in your case, I've pinged my colleagues regarding this issue, they should get back to you as soon as possible. We'll keep an eye on this.
0 -
Hey @Jeremy_jp Looks like the issue is finally resolved! I'll close this thread then!
0
Categories
- All Categories
- 21 Welcome
- 760 Hangout
- 73 NI News
- 361 Tech Talks
- 1.6K Native Access
- 7.3K Komplete
- 939 Komplete General
- 1.7K Komplete Kontrol
- 2.7K Kontakt
- 664 Reaktor
- 232 Battery 4
- 401 Guitar Rig & FX
- 265 Massive X & Synths
- 395 Other Software & Hardware
- 3.1K Maschine
- 23 Sampling Room
- 3.8K Traktor
- 3.6K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators