Battery 3 not appearing in Native Access

Bodster

I have a fully legit copy of Battery 3 that I use regularly. Unfortunately even though I have entered my serial number in Native Access it does not appear there as an item that I can install and thus I can no longer use it in my DAW.

Can anyone help? I have tried all the things listed on the 'help' pages in the NI site but nothing makes any difference at all.

Jeremy_NI

Hey @Bodster Battery 3 is a legacy product, it will not show in Native Access to download, it can only activate the legacy product once installed.

You can find the installer here: Where Can I Download the BATTERY 3 Installer?

Once installed, open Native Access, make sure you enabled legacy products as Sunborn suggested and you should be good to go.

Jeremy_NI

Please get in touch with my colleagues here: https://bit.ly/NI_support_NA

Sunborn

https://community.native-instruments.com/discussion/39693/battery-3-not-appearing-in-native-access

Go to Native Access Preferences and activate the 'show legacy option' (Show Discontinued products)

Bodster

Sadly I have tried this but no difference…

Jeremy_NI

Hey @Bodster Battery 3 is a legacy product, it will not show in Native Access to download, it can only activate the legacy product once installed.

You can find the installer here: Where Can I Download the BATTERY 3 Installer?

Once installed, open Native Access, make sure you enabled legacy products as Sunborn suggested and you should be good to go.

Bodster

Thanks, I will try re-installing Battery 3, however it is already installed and my DAW sees it - it just doesn't see Battery 3 as being activated.

When I click on 'Activate' I get a message saying 'service center not found'.

When I use Native Access and switch on 'legacy products' it makes no difference - Battery is not there.

How can I gain access to my copy of Battery?

Thanks in advance

Jeremy_NI

Please get in touch with my colleagues here: https://bit.ly/NI_support_NA