Kontakt Crashing In Sonar 8.5 Producer Edition

Annabelle

Hi, it's Annabelle.

I just recently moved all my instruments from a spinning hard drive to a solid state drive, and no matter what I do, Kontakt sometimes does this "Error Unhandled Exception" thing in Sonar 8.5. It always did this with a spinning hard drive, but I wonder why it's doing it with a solid state drive as well. Do you know how I could prevent this from happening? It doesn't seem to happen in the standalone version. Why the VST version? Here's a minidump for ya. I hope this helps.

Jeremy_NI

Please reach out to our support here: https://bit.ly/NI_support_kontakt

Jeremy_NI

How did you move your content? Did you follow our guidelines? Moving a Native Instruments Product to Another Location on Your Computer

How do the products show in Native Access?

Have you tried to open Kontakt in standalone and see if all libraries are loading?

If you click on the NI logo in Kontakt when in your DAW, is it the same version showing as the standalone?

Please try resetting the database, since you didn't specify your OS, you can find out how in our Kontakt Crashes article.

Annabelle

https://community.native-instruments.com/discussion/comment/196701#Comment_196701

1. 1. I don't use a mouse as I am sight challenged.
2. 2. I moved the information on the old samples drive (originally a spinning hard drive) to the new Samples drive (a solid state drive) via the "move" command in Windows 7.

3. All instruments load fine in Standalone mode, as the path names stayed the same.

Jeremy_NI

@Annabelle What version of Kontakt are you using? Our products are no longer supported on Windows 7.

Annabelle

https://community.native-instruments.com/discussion/comment/196907#Comment_196907

Specifically I use Kontakt 4 with Sonar 8.5 Producer Edition and JAWS 15 with Caketalking in Windows 7.

Annabelle

Here's another specific detail. The error code I receive is

0xC0000005.

Jeremy_NI

Please reach out to our support here: https://bit.ly/NI_support_kontakt