Mac Kernel crash, using Samsung Ultrawide

CB Music
CB Music Member Posts: 3 Newcomer
in Kontakt

Is there a fix for Kontakt 7 and Raum causing Mac Kernel crash whilst using Samsung Ultrawide monitor yet?

Best Answer

  • CB Music
    CB Music Member Posts: 3 Newcomer
    Answer ✓

    Thanks for the help, I changed the refresh rate to 60hz and it all seems to be working fine now.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    edited November 2024

    Hey @CB Music What's your operating system? What exact model of the Samsung Ultrawide do you have? What Mac is it? Model/processor? Does it happen with Kontakt 8 too?

    There was an issue on Sonoma, the issue and the fix came from Apple. It was fixed with the 14.5 Sonoma update.

  • CB Music
    CB Music Member Posts: 3 Newcomer

    Thanks for getting back to me.

    I have the M2 Ultra running Sonoma 14.5

    (I have just update to Sonoma 14.7.1 as a test, Kontakt 7 opens and runs, however it crashes with Raum exactly the same as before the upgrade. I also tried another NI fx - Flair which crashed the Mac as well

    I don’t have Kontakt 8 to test it. Also I haven’t tried all my NI instruments or FX yet, so it could well happen with other ones too

    It doesn’t crash when using Kontakt 5.
    It crashes in stand alone and with Logic x the same.
    The monitor screen is the Samsung G93SC 49” ultra wide.

    Thanks.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod

    I've contacted you by email regarding this. One thing before anything. If you set the refresh rate to 60Hz for the monitor do the crashes still happen?

  • NativeNoob
    NativeNoob Member Posts: 2 Newcomer

    I just saw this post and I'm wondering if I have a similar issue. Every time I load Kontakt 8 in Logic Pro, I get a Complete System crash and reboot.

    New Mac Mini M4 Pro
    MacOS 15.1 Sequoia
    Dell UltraSharp U4025QW 40" Class 5K2K WUHD @120Hz 5120x2880

    I've tried all of the variants of completely uninstalling Kontact, Native Access, all the prefs and plist files, turning off stats sharing and rebooting, etc. Even a completely fresh install on a fresh operating system crashes. This is so frustrating. Every other plugin from other vendors is working fine. Is there a known issue when working with Wide monitors, is it the aspect, or the refresh rate that is an issue?

    Much appreciated for any help!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod

    @NativeNoob Can you try to set the refresh rate to 60Hz? It has fixed the issue for some users. Please let us know. Could you post some crashlogs?

    1. Press COMMAND + SPACE
    2. Type Console
    3. Then you see this
    ?name=Screenshot+2024-01-15+at+09.02.48.png
    1. Then you can right-click the Crashlog and click on SHOW in FINDER.
    2. Then zip the file and attach it to your post.

  • CB Music
    CB Music Member Posts: 3 Newcomer
    Answer ✓

    Thanks for the help, I changed the refresh rate to 60hz and it all seems to be working fine now.

  • NativeNoob
    NativeNoob Member Posts: 2 Newcomer

    @Jeremy_NI Yes, swapping the monitor to the other choice, 60Hz, seems to allow Kontact to work without crashing. Thanks for the help! Since this is such a well defined and easy issue to reproduce, I am hopeful that this bug can be fixed and future versions will allow us to use our hardware at the full spec.

    Thanks!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    https://community.native-instruments.com/discussion/comment/196737#Comment_196737

    There were issues in the past affecting a lot of Apple users, and not only with our products. The issues were all fixed from Apple side, it's very likely this will be the same.

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