Which power supply for the Kontrol MK3 S61?

Jahwel
Jahwel Member Posts: 12 Newcomer
in Komplete Kontrol

Hello,I just bought a Kontrol MK3 S61. When I unpacked it, I noticed that there is no USB cable compatible with my computer (just a USB-C to USB-C cable) and that there is no power supply. I ordered a USB-C to USB-A cable, hoping that it is compatible!My question is, is a power supply mandatory in addition to the USB cable, to operate the Kontrol? The output is USB-C (identical to the output of mobile phones). Can someone tell me if the power cable is mandatory and if so, give me a link to order the right power supply? I live in France.

Answers

  • leroi1973
    leroi1973 Member Posts: 17 Member

    Hello Jahwel

    In the same situation I bought a

    Samsung EP-TA800EBE 

    charger plus a USB C cable, it works flawlessly.

    Earlier I used a latop charger provided for my Lenovo Thinkpad T14, that also was working well.

    Hope it helps

  • PoorFellow
    PoorFellow Moderator Posts: 4,399 mod
    https://community.native-instruments.com/discussion/38959/which-power-supply-for-the-kontrol-mk3-s61

    The USB.A port is not certified to deliver enough power compared to USB-C so if using an USB-A port then a PSU is mandatory if it were not already so. Also in case of problems then N.I. recommends using either the USB-C to A and a power supply or a self powered USB-C hub.

    As for the USB-C PSU then I have not tried any personally but someone else reported this as working .

    If you have any problems getting your keyboard to work after purchase then please check the Kontrol S-Series MK3 Troubleshooting Guide , if you still can not get the keyboard to work then please contact N.I. Hardware Support. In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    Also , then should your computer be one of those with a potential USB-C problem then here is a quote from Matthew_NI November 9, 2024

    I would like to respond here.

    Based on the specific computer and chip set mentioned, and the symptoms described, I am 99% certain this was the USB-C error specific to certain chip sets, affecting peripherals like ours.

    We have tried to extensively document this, as there's nothing we can do other than suggest a USB-C hub is used in between the peripherals (e.g. MK3) and the computer, as this bypasses the problematic hardware implementation that certain computers suffer from.

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