MK3, No order confirmation after a week?

andrepnw

Kinda in a weird spot, cause the initial order email says I should've received an order confirm within 2 days but… I haven't?

I reached out to support a few days ago but a ticket never got created? Tried again today and finally got a ticket made but.. I don't want to fall outside the refund window due to something that isn't my fault. 🙄

mykejb

This is something that support would have to look at. @Jeremy_NI might be able to help if you've contacted support and still not had a response.

Jeremy_NI

https://community.native-instruments.com/discussion/38867/mk3-no-order-confirmation-after-a-week

You have 2 open requests for the same issue, my colleagues will get back to you as soon as possible in the first one created.