controller dead

Sjan
Sjan Member Posts: 4 Newcomer
in Komplete Kontrol

Hey everyone.

My controller failed during latest update, now its all black and the computer doesnt identify the controller anymore. What can i do?

Best Answers

Answers

  • djscharfesoße
    djscharfesoße Member Posts: 2 Newcomer

    Well we would have to know what Software you are using (Traktor Pro 3, Traktor Pro 4, …) and what Controller you are using.

  • Sjan
    Sjan Member Posts: 4 Newcomer

    I am sorry! Since I am new here, I thought U could see those infos on my profile.

    I am using the Kontrol S88 with Kontakt. I updeted to Komplete 14 lately…

    Thanks a lot

  • PoorFellow
    PoorFellow Moderator Posts: 5,473 mod
    edited November 2024 Answer ✓
    https://community.native-instruments.com/discussion/comment/191989#Comment_191989

    I thought U could see those infos on my profile

    You always have to tell the information along your question because people tend to forget to update profiles and sometimes uses more computers.

    Anyway , then you still didn't tell what is your keyboard version , yes S88 , but what MK ? MK1 ? , MK2 ? MK3 ?

    Also you are less than specific with more of the information "My controller failed during latest update, now its all black and the computer doesnt identify the controller" , unless of course that is very exact like display on keyboard is all black ? and it doesn't show in anyway on computer ? And if that is an exact description then that suggests some kind of hardware failure coinciding with the update.

    But since you claim that the "controller failed during latest update" then let us go with the case where you are being less than exact .

    If your keyboard is a S88 MK1 then updating the Komplete Kontrol app to version 3.x.x could indeed make the S88 MK1 not function with the Komplete Kontrol app. Ref. : Kontrol S-Series MK1 EOL discussion and the Komplete Kontrol 2.9.6 - Last VST2 supported version

    Otherwise then please be a bit more specific as to what you mean by "now its all black and the computer doesnt identify the controller" and what is your OS version ? and what is your Komplete Kontrol version ? and what is your Native Access version ?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod
    Answer ✓

    @Sjan I see in your NI account that this is a MK3. Is it lighting up at all when you power it up?

    How is the keyboard connected to your MAc? Have you tried a different slot, usb c cable? Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

    Have you tried these steps? Kontrol S-Series MK3 Troubleshooting Guide

  • Sjan
    Sjan Member Posts: 4 Newcomer

    Hello gentlemen.

    Thank U very much for your helpful replies.

    And again: I'd like to apologize for poor info and late response.

    I am new here and I didn't know any better… besides I was out on tour…

    I contacted the NI support and luckily sent my keyboard to the repair departement. I should get an answer soon.

    Later, Sjan

  • PoorFellow
    PoorFellow Moderator Posts: 5,473 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/199256#Comment_199256

    Thank you for providing feedback 🙂

    Hope that you get your keyboard back in working order soon and that the repair is covered by the warranty.

  • Sjan
    Sjan Member Posts: 4 Newcomer

    I am positive that everything will work out.

    Thanx a lot for Ur support!

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