Electric Mint is loading, loading, loading infinitely...

Oceans Resurrection
Oceans Resurrection Member Posts: 8 Newcomer
in Kontakt

Hi,

I try to run Electric Mint session guitarist, but it is loading….. and do not work.

I restart my computer, but Electric Mint doesn't load.

What do you think ?

Thank you very much !

Chris

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,179 mod

    Is it also in Kontakt in standalone? What version of Kontakt is it? Is this library installed in a different location than the other libraries? What's your operating system? Have you tried to uninstall/reinstall the library in Native Access?

  • Oceans Resurrection
    Oceans Resurrection Member Posts: 8 Newcomer

    Hi Jeremy,

    thank you for answering

    the problem has been solved by an update of kontakt 7.

    thank you very much.😊

    Chris

  • Oceans Resurrection
    Oceans Resurrection Member Posts: 8 Newcomer

    Oups no, the problem came back…😕

    Yes I use Electric mint with Kontakt 7 in stand alone, (not with a DAW)

    My computer runs with Windows 10

    I have not uninstalled /reinstalled the library in Native Access.

  • Oceans Resurrection
    Oceans Resurrection Member Posts: 8 Newcomer

    It works again... I just unplugged and reconnected the USB plug on my keyboard controller. But I'm not sure that's why it works again... 🤔

  • PoorFellow
    PoorFellow Moderator Posts: 5,169 mod
    edited November 2024
    https://community.native-instruments.com/discussion/comment/193005#Comment_193005

    If your keyboard is a S-Series MK3 then it supports a direct connection to Kontakt 7 and newer to the keyboard so any communication problems between the keyboard and Kontakt 7 might get something to stall. I am no expert so this is just a personal opinion.

  • Oceans Resurrection
    Oceans Resurrection Member Posts: 8 Newcomer
    edited November 2024

    Thank you, I'll keep an eye on that. Have a good Sunday. [Translated by Moderator]

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,179 mod

    @Oceans Resurrection Do you get this with any other Kontakt library? If it's the only library then we would suggest to uninstall it and reinstall it from Native Access. If it affects more libraries, then have you tried with Kontakt 8 Player? Do you get the same behaviour? Do you use any kind of registry cleaner such as CCleaner? These apps sometimes delete essential files fro our products. Notes on Using Registry or Property List Cleaning Utilities

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