Can you make Maschine3 / Komplete 15 Select visible in Native Access please?

Geert-70

I bought (11nov2024) a new Maschine Mikro MK3 and registered the serial (14nov2024) but have not received my license for Maschine 3 or Komplete 15 Select.

• I registered my serial number and it is visible with my serial numbers
• My Native Acces version is 3.14.0
• I already did the trick with the xml file -> no result
• I contacted support and waited for hours and they told me to contact them by email but unfortunately I didn't get any email, not even in the spam folder

Can somebody please help me?
Thanks!

Mert_NI

Hello guys, this is a system issue. Can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that as soon as possible.

I hope this helps☺️

lyapun

https://community.native-instruments.com/discussion/38618/can-you-make-maschine3-komplete-15-select-visible-in-native-access-please

I have just the same problem, with the only exception that I got a new Maschine MK3

Geert-70

https://community.native-instruments.com/discussion/38618/can-you-make-maschine3-komplete-15-select-visible-in-native-access-please

It's fixed! Thx!

sebsebseb

Hello,

I have the same problem for same product Maschine Mikro Mk3 bought on 8.11.2024. In Native Access there's no Maschine software to download.
Can you tell me how to fix it?

Thanks!

Geert-70

I contacted support, waited 2 days for an email. Then I answered the mail with my invoice and serial.

Mert_NI

Hello guys, this is a system issue. Can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that as soon as possible.

I hope this helps☺️