Maschine 2 and Maschine Essentials not showing up in Native Access

asm2002
asm2002 Member Posts: 1 Newcomer
in Maschine

I recently bought a brand new Maschine Mikro MkIII and went to set it up. I entered the serial number in Native Access and it seemed like it registered it properly as I was prompted to go to the library and download the software, however neither the Maschine 2 software nor the Maschine Essentials showed up in my library. I tried everything from restarting my computer to reinstalling Native access to entering the serial again, but nothing worked. After, I tried opening a support ticket twice with the chat bot, but I never got any confirmation email that it was created. All this has been really frustrating since, ya know, I have this several hundred dollar brick sitting on my desk that I can't use… hoping someone here can help.

Here are my specs:

  • Windows 11 Home 23H2
  • Intel Core i7 10750H
  • Native Access version 3.14.0
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Screenshot 2024-11-12 184926.png
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Comments

  • yjbeck96
    yjbeck96 Member Posts: 1 Newcomer

    Hey, I am also having the same issue!

    My friends bought me Maschine MK3 yesterday, inputted all the relevant serial number - I have similar downloadable as you but the essential software, Maschine 3 software, is missing.

    NI Please help to fix this, I am itching to get my hands on this hardware and its a shame that the software is the blocker for an expernsive rig.

    Screenshot 2024-11-23 115247.png

  • rozcola67
    rozcola67 Member Posts: 1 Newcomer

    Same. Just purchased the mk3 and no maschine starter software link in my access. I've contacted support but I'm on a wait ticket basis . frustrating to say the least. Got the same list as yjbeck96 above.

    guess I'm not alone .

    hopefully we get some answers .

  • minskim0327
    minskim0327 Member Posts: 1 Newcomer

    same here, using mac with apple sillicon chip and that is not appearing

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