help please with my mk3 keyboard

I just installed a new master keyboard last week.
I already had trouble updating it from the start (error messages) but finally succeeded.
Today, I cannot update my mk3 keyboard, error message again, which persists despite my attempts.
However, I updated the driver (automatically) + Windows + checked the device manager
for the presence of the Mk3 DFU kontrol,
what should I do?

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Jeremy_NI

Please follow these steps: Kontrol S-Series MK3 Troubleshooting Guide

How Can I Update the Driver and Firmware of My Kontrol S88 MK3 on Windows?

If that didn't help get in touch with our support here: https://bit.ly/NI_support_Kontrol

kal-el

thx for the answer, i already checked all of this, i think the pb is with my usb-c port. (cpu from 2022).

i need to know one thing : if i update my s88 mk3 on an other CPU apple, is it a pb for using it on windows in second part ?

TXH by advance.

PoorFellow

https://community.native-instruments.com/discussion/comment/190214#Comment_190214

Nobody in the forum can say for sure how affected you are by your USB-C problem and how it shows.

Since you have a problem now then likelihood is that even if you update your keyboard on another computer then you could keep having a problem on the computer that it is attached on now. But you may have to acquire e.g. at least a self-powered USB-C hub capable of power delivery (E.g.) as go-between computer and keyboard and maybe some cable.

The good news is that N.I. are willing to guide as best they can. If you want a more specific guide than what you get by following Jeremy_NI's instructions then you can contact N.I. Hardware Support ( How to contact NI Support)

For a description of the USB-C problem then you can check out Matthew_NI's comments here.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/190214#Comment_190214

Updating on a Mac is a good idea, it will then work with any platform, Windows or MAc.

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