Maschine 3 - Not available for download (2)

mrcausey · 2024-11-06T20:35:09+00:00

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mrcausey

Hello,

I purchased the bundle with the maschine 3 update but only the maschine 3 does not show up in native access please help

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Jeremy_NI

Hey everyone, a few things because there could be several reasons for the Maschine 3 software not to show.

System requirements: Maschine 3 requires MacOS 13 as a minimum.
The activation requires that your previous Maschine 2 software or Maschine 2 essential software were already registered.
For Maschine Plus owners, the license didn't qualify, that was a mistake and this has now been fixed, you should be able to refresh Native Access and try again.
It could also be slow deployment, in this case try a few minutes later.

If you're not covered by these cases please get in touch with our support here: https://bit.ly/NI_support_NA

All comments

fkaNous

https://community.native-instruments.com/discussion/comment/188745#Comment_188745

I'm running MacOS 14. Native Access shows both 3.0 and Central as demos.

Jeremy_NI

It also seems that Maschine Plus owners can't register the Maschine 3 update, we're investigating the issue.

The Rugged01

https://community.native-instruments.com/discussion/comment/188746#Comment_188746

i hope thats not the issue. so if it is can we get refunded?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/188755#Comment_188755

What's your operating system? Yes, if you bought an icompatible update you'll be refunded.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/188749#Comment_188749

There was also an issue with Maschine Plus not qualifying for the Maschine 3 update. This should have been fixed now. Can you open Native Access, refresh and try again?

Jeremy_NI

Hey everyone, a few things because there could be several reasons for the Maschine 3 software not to show.

System requirements: Maschine 3 requires MacOS 13 as a minimum.
The activation requires that your previous Maschine 2 software or Maschine 2 essential software were already registered.
For Maschine Plus owners, the license didn't qualify, that was a mistake and this has now been fixed, you should be able to refresh Native Access and try again.
It could also be slow deployment, in this case try a few minutes later.

If you're not covered by these cases please get in touch with our support here: https://bit.ly/NI_support_NA

The Rugged01

https://community.native-instruments.com/discussion/comment/188757#Comment_188757

yeah it’s Mac OS 12.7.6 is it possible to just get the refund for the maschine 3 keep the rest of the stuff in the bundle that I paid for?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/188898#Comment_188898

Sure, I mean you should get a refund for the bundle and just buy the Maschine Central. THis you can clarify with my clleagues to see what makes the most sense.

Martin_a_w

Maschine Central not available for download since purchased yesterday (a few attempts). I have added the serial number in NA but no change. macOS 14.7 on MBP M1

Jeremy_NI

https://community.native-instruments.com/discussion/comment/189074#Comment_189074

Get in touch with our support here: https://bit.ly/NI_support_NA

Axilleys

https://community.native-instruments.com/discussion/comment/188745#Comment_188745

Hi @Jeremy_NI, I bought the MK3 few days ago, and I have the same problem, I did not get the Maschine V3, and it not on my Native Access. I have messaged support, opened a ticket, sent my proof of purchase from my UK NI authorised retailer, and my retailer's Rep even messaged themselves the support team with my ticket number. I have not heard back, how can I get this resolved please?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/197309#Comment_197309

My colleagues will get back to you as soon as possible, we're still in the middle of the biggest sales special of the year, that means we kindly ask for a little bit of extra patience. Sorry for the wait!

Hache

Hi NI team @Jeremy_NI, I have exact copy of the issue as @Axilleys . Thank you for your help in resolving this matter.

PoorFellow

https://community.native-instruments.com/discussion/comment/197990#Comment_197990

If you have not done so already then please contact N.I.Native Access and Installation Support . In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Paul Ruiz

Hello Everyone, I just buy a Maschine mk3. I can't see any Maschine software in Native access plugin too.

we need help from NI, what happened with them.

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