Maschine 3 - Not available for download (2)
Answers
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I'm running MacOS 14. Native Access shows both 3.0 and Central as demos.
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It also seems that Maschine Plus owners can't register the Maschine 3 update, we're investigating the issue.
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i hope thats not the issue. so if it is can we get refunded?
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What's your operating system? Yes, if you bought an icompatible update you'll be refunded.
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There was also an issue with Maschine Plus not qualifying for the Maschine 3 update. This should have been fixed now. Can you open Native Access, refresh and try again?
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Hey everyone, a few things because there could be several reasons for the Maschine 3 software not to show.
- System requirements: Maschine 3 requires MacOS 13 as a minimum.
- The activation requires that your previous Maschine 2 software or Maschine 2 essential software were already registered.
- For Maschine Plus owners, the license didn't qualify, that was a mistake and this has now been fixed, you should be able to refresh Native Access and try again.
- It could also be slow deployment, in this case try a few minutes later.
If you're not covered by these cases please get in touch with our support here: https://bit.ly/NI_support_NA
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yeah it’s Mac OS 12.7.6 is it possible to just get the refund for the maschine 3 keep the rest of the stuff in the bundle that I paid for?
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Sure, I mean you should get a refund for the bundle and just buy the Maschine Central. THis you can clarify with my clleagues to see what makes the most sense.
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Maschine Central not available for download since purchased yesterday (a few attempts). I have added the serial number in NA but no change. macOS 14.7 on MBP M1
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Get in touch with our support here: https://bit.ly/NI_support_NA
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Hi @Jeremy_NI, I bought the MK3 few days ago, and I have the same problem, I did not get the Maschine V3, and it not on my Native Access. I have messaged support, opened a ticket, sent my proof of purchase from my UK NI authorised retailer, and my retailer's Rep even messaged themselves the support team with my ticket number. I have not heard back, how can I get this resolved please?
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My colleagues will get back to you as soon as possible, we're still in the middle of the biggest sales special of the year, that means we kindly ask for a little bit of extra patience. Sorry for the wait!
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Hi NI team @Jeremy_NI, I have exact copy of the issue as @Axilleys . Thank you for your help in resolving this matter.
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If you have not done so already then please contact N.I.Native Access and Installation Support . In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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Hello Everyone, I just buy a Maschine mk3. I can't see any Maschine software in Native access plugin too.
we need help from NI, what happened with them.
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