Komplete Kontrol v.3.3.3, Sonoma, ScanApp3 - Crash on Start

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raerae28
raerae28 Member Posts: 8 Member
in Komplete Kontrol

I put the crash report into Gemini and it says the following:

This crash report indicates that ScanApp3, a component of Native Instruments' Komplete Kontrol software, crashed because it tried to access your microphone without permission.

Here's a breakdown:

  • ScanApp3 is a background process that scans your computer for compatible VST3 plugins (virtual instruments and effects) to use with Komplete Kontrol.
  • TCC (Transparency, Consent, and Control) is a macOS security feature that protects your privacy by controlling app access to sensitive data like your microphone, camera, and files.
  • The crash occurred because ScanApp3 attempted to use the microphone without having the necessary usage description in its Info.plist file. This file tells macOS what the app intends to do with the microphone and why it needs access.

In simpler terms: Imagine someone trying to enter a building without showing their ID or explaining their reason for being there. TCC acts as the security guard, preventing access because ScanApp3 didn't provide the necessary information (the usage description).

What to do:

  • Update Komplete Kontrol: The best solution is to check for updates for Komplete Kontrol. Native Instruments likely fixed this issue in a newer version.
  • Contact Native Instruments Support: If updating doesn't help, contact Native Instruments support for further assistance. They might have specific instructions or a workaround for this problem.

I guess I should open a support case. Anyone else seeing this kind of issue? Also my KK is not seeing all my native instruments libraries (like Alicias Keys, etc) but Kontakt 8 sees everything. I was able to rectify this by re-installing each library, but i have the whole suite, i do not want to redownload and reinstall all those libraries. Two separate issues i suspect.

Answers

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,862 mod

    Do you have full disk access enabled for Komplete Kontrol and Kontakt?

  • raerae28
    raerae28 Member Posts: 8 Member

    I do. I have also uninstalled KK and reinstalled. Removed the database and rebuilt.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,862 mod

    ok then I guess the scan app is crashing because of some particular plugin it doesn’t agree with, maybe something that also has an audio in and hence is inappropriately requesting mic input? Like all validation processes crashing is inevitable to an extent, it is meant to validate plugins to ensure they don’t take down the host, but unlike Logic’s autool, KK’s scanner needs to get better at identifying and managing the offending plugins.

  • raerae28
    raerae28 Member Posts: 8 Member

    This is a good thought, i need to see if I can validate the plugin thats causing it. Any idea on how to fix the other problem? Where KK isnt seeing the same as Kontakt 8? Even for the Native Instruments add-ons?

    RW

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,862 mod

    Not sure, but I agree these are probably unrelated issues given the main possibility that could have linked them (disk access) is eliminated.

    KK should have everything Kontakt has and more as it also loads other plugin NKS. I suppose one thing to check is the option to load the latest version of NI plugins is checked in settings.

  • raerae28
    raerae28 Member Posts: 8 Member

    Yeah that setting is checked. Something is happening when I do a reinstall, that loads the reference in some database location that then allows KK to see the NI add-ons that Kontakt 8 can see.

    Im racking my brain to figure this out.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,862 mod
    edited November 2024

    The library .plists are where locations are specified during installation

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