how to contact NI support?

callme al
callme al Member Posts: 1 Newcomer
in Native Access

how to contact NI support? Really… thanks

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37887/how-to-contact-ni-support

    Hello callme al, yes as mykejb said, please use the link below:

    https://bit.ly/NI_support_NA

    and most importantly, please don't forget to log in to your Native Instruments account. This will show an additional button to create open a chat support by clicking the chat icon on the right bottom of your page:

    Screenshot 2024-06-05 at 16.42.00.png

    Once you click this button, it should send you the chat support and after answering few question you will be directed to the first available agent, if there is no agent available at that time, the chat bot will create an automatic ticket for you and you will get an answer as soon as possible.

    Please keep in mind that our agents are not working on the weekends and therefore, you will need to wait until Monday to get an answer if you create a support ticket or open a chat support on the weekend.

    I hope this helps☺️

Answers

  • mykejb
    mykejb Moderator Posts: 2,025 mod

    You have to go through the chat bot. Log into the NI web site then go here - Native Instruments

    Select the area you need help with then at the very bottom on the right you'll see a chat box with "Need any help" above it. Click there to start the chat bot.

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37887/how-to-contact-ni-support

    Hello callme al, yes as mykejb said, please use the link below:

    https://bit.ly/NI_support_NA

    and most importantly, please don't forget to log in to your Native Instruments account. This will show an additional button to create open a chat support by clicking the chat icon on the right bottom of your page:

    Screenshot 2024-06-05 at 16.42.00.png

    Once you click this button, it should send you the chat support and after answering few question you will be directed to the first available agent, if there is no agent available at that time, the chat bot will create an automatic ticket for you and you will get an answer as soon as possible.

    Please keep in mind that our agents are not working on the weekends and therefore, you will need to wait until Monday to get an answer if you create a support ticket or open a chat support on the weekend.

    I hope this helps☺️

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