When I connect my Keyboard to my ASUS Z390-PLUS motherboards USB-C connection, the keyboard powers on. I got the serial number for registering, and i downloaded the latest Komplete Kontrol software and the Hardware Connection Service.
When i load Komplete Kontrol it can not find my keyboard as it is greyed out in the options. I have also tried to update the Firmware manually, but it can not find the keyboard.
I have read and walked through the Kontrol S-series troubleshooting.
Did i do something wrong? Can i buy a USB-A to USB-C adapter and try to connect it that way?