Has anyone been able to resolve the "Download Failed" errors on Mac OSX Ventura?

jimimidi
jimimidi Member Posts: 4 Member
in Native Access

I have found nothing that will resolve a "Download Failed" errors on Mac OSX Ventura when trying to update many of my NI products or libraries and expansions. I have read many recommendations online and nothing I have tried has resolved the issue.

Many of my products did Update correctly, there are 5 that I cannot escape the "download failed" error.
I have little or no interest in reinstalling the larger items and large libraries if I can avoid it.
I am running a 2022 M1 Pro chip MacBook with 16 gig of RAM, running Venture 13.6.

Whom can help? Thanks

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Answers

  • Achilles3
    Achilles3 Member Posts: 6 Newcomer

    I did turned a bug ticket and they responded that it is not compatible with 15.0.1 Sequoia (my current version). So there is something more fundamental going on because it's happening to you as well. I have 7 downloads failing on me now. I respond to them with you issue with Ventura. Please submit a ticket as well. You can initiate a chat and do it that way.

  • jimimidi
    jimimidi Member Posts: 4 Member

    Thanks.
    Please let me know if you get it to work.
    Appreciate it!

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37291/has-anyone-been-able-to-resolve-the-download-failed-errors-on-mac-osx-ventura

    Hello jimimidi,

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    I hope this helps☺️

  • jimimidi
    jimimidi Member Posts: 4 Member

    The Private Relay setting was already as described. Changing it either way and restarting the computer made no difference

    Only certain updates were failing, new installs and most updates ran fine.

    What did work was uninstalling those items and reinstalling them. Fortunately, as far as I could tell, the libraries stayed intact and did not have to be fully downloaded


    thanks !

  • Achilles3
    Achilles3 Member Posts: 6 Newcomer

    Yea, I already had the Private Relay turned off as well. It still results in download failure.

  • jimimidi
    jimimidi Member Posts: 4 Member
    Answer ✓

    I just removed and re-installed the items which weren't updating. It actually didn't require the full downloads again, or if it did, it went by fairly quickly.

    All items reinstalled OK.
    Good luck!

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