Does anyone else Hang On "Waiting for Product Scan"?

NC17z

Since the most recent update 2.15.2 Maschine hangs on startup for an unreasonable amount of time, in upwards of 10 Minutes. Does anyone else have this issue?

Kaiwan_NI

Hi @NC17z can you check if Maschine still has full disc access in your Mac's system preferences > Security & Privacy just in case? Sometimes you need to re-add the sw to the list after an update.

Blindeddie

I experience a slight delay, but not 10 minutes. Have you tried excluding your Plugins folder from Windows Defender Anti-Virus Auto Scan. You could also try running Maschine as an Administrator to see if the long delay goes away!

Edit: Another Tip, when the Splash screen appears, press the escape key, that skips the Scan and opens the app immediately. Not sure if that will help your issue or not, but worth a try!

Kaiwan_NI

Hi @NC17z can you check if Maschine still has full disc access in your Mac's system preferences > Security & Privacy just in case? Sometimes you need to re-add the sw to the list after an update.

ttoz

I just registered a brand new Micro Mk2 I found for sale and am having the same issue. I presume I am supposed to launch Mashine "64 bit edition" on a modern win 11 machine with 64GB ram, just hangs on waiting for product scan.

First time after an hour I had to force quit as it got stuck scanning "softube modular FX" plugin, now it can't get past the "waiting for product scan".

Since coming back to music after a 5 year break due to health issues, EVERYTHING from every developer has gone smoothly except my NI stuff. It's all been a nightmare that has not worked properly, from NI Access to installation to Maschine. It's just all broken. Crazy stuff.

ttoz

Also, I did not receive my vouchers for 3 free expansions. My product was brand new and sealed from a store and I do not see anywhere that the promotion does not apply to Mk2, all it says is it bought and registered by April 30th. I got one voicher for 40 AUD, not enough for even one expansion.