How do I fix this error message issue?

ccherryii
ccherryii Member Posts: 3 Newcomer
edited October 10 in Komplete Kontrol

Hello, I just recently purchased a KONTROL S61 mk3. I have it connected to my MAC M1 Max, opened Native Access, and attempted to enter the serial numbers and I keep getting an error message. I've attached a screen shot of the message. Any help would be appreciated, Thank you!

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  • Monochrome
    Monochrome Member Posts: 1,347 Expert
    edited October 8 Answer ✓

    Maybe not that wise to show your S/N in a public space… Please remove it ASAP.
    (@PoorFellow @D-One @Uwe303 Or could one of you guys do it?)

    Click on the blue "guide" link in that modal. Contacting NI's account support is also an option:

  • ccherryii
    ccherryii Member Posts: 3 Newcomer

    I'm guessing a moderator will have to remove it. I've been working on this issue for hours now…so frustrating

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,860 admin
    Answer ✓

    Hi @ccherryii I've removed your screenshot now. As Monochrome mentioned, account-related issues can only be resolved by our support team. Please reach out to us using the link above, and we'll follow up with you via chat or email.

  • ccherryii
    ccherryii Member Posts: 3 Newcomer
    Answer ✓

    Thank you!

  • TeddyBozeman
    TeddyBozeman Member Posts: 5 Newcomer

    I am also getting an error trying to register my brand new MK3, I gotta say this is kind of a mess, and being told to 'wait for support' and not having any sort of idea of just when that will be, is starting to make me regret purchasing this thing. :(

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