How do I fix this error message issue?

Hello, I just recently purchased a KONTROL S61 mk3. I have it connected to my MAC M1 Max, opened Native Access, and attempted to enter the serial numbers and I keep getting an error message. I've attached a screen shot of the message. Any help would be appreciated, Thank you!

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Monochrome

Maybe not that wise to show your S/N in a public space… Please remove it ASAP.
(@PoorFellow @D-One @Uwe303 Or could one of you guys do it?)

Click on the blue "guide" link in that modal. Contacting NI's account support is also an option:

https://support.native-instruments.com/hc/en-us/sections/18115022767005

Kaiwan_NI

Hi @ccherryii I've removed your screenshot now. As Monochrome mentioned, account-related issues can only be resolved by our support team. Please reach out to us using the link above, and we'll follow up with you via chat or email.

ccherryii

Thank you!

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Monochrome

Maybe not that wise to show your S/N in a public space… Please remove it ASAP.
(@PoorFellow @D-One @Uwe303 Or could one of you guys do it?)

Click on the blue "guide" link in that modal. Contacting NI's account support is also an option:

https://support.native-instruments.com/hc/en-us/sections/18115022767005

ccherryii

I'm guessing a moderator will have to remove it. I've been working on this issue for hours now…so frustrating

Kaiwan_NI

ccherryii

Thank you!

TeddyBozeman

I am also getting an error trying to register my brand new MK3, I gotta say this is kind of a mess, and being told to 'wait for support' and not having any sort of idea of just when that will be, is starting to make me regret purchasing this thing. :(

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