How to “de-register” a returned keyboard?

Towjam
Towjam Member Posts: 37 Member
in Komplete Kontrol

I recently purchased an M32 and registered it. (I already own K14U so I wasn’t interested in the software bundle.). However, I ended up returning the M32 to the store and need to deregister the unit from my list of NI Products. I’ve tried opening a support ticket but the automated system apparently doesn’t know how to open tickets for anything other than license transfers. Am I missing something? Has anyone else successfully done this?

Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,848 mod
    Answer ✓

    @Towjam You need to follow that link here: https://bit.ly/n1acc and reply no to all questions until you're able to submit a request:

    Screenshot 2024-10-02 at 12.46.44.png
  • Towjam
    Towjam Member Posts: 37 Member
    Answer ✓

    Just to close the loop on this…. Per @Jeremy_NI’s guidance, I opened a ticket and within a couple of hours, heard back from Gabriel at NI support and they’ve unregistered the serial number for the M32 and the software bundle. I checked and confirmed it’s no longer showing up in my list of owned NI products.

Answers

  • mykejb
    mykejb Moderator Posts: 2,229 mod

    I don't know of any way to deregister a product you don't have/want anymore. @Jeremy_NI any suggestions ?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,848 mod
    Answer ✓

    @Towjam You need to follow that link here: https://bit.ly/n1acc and reply no to all questions until you're able to submit a request:

    Screenshot 2024-10-02 at 12.46.44.png
  • Towjam
    Towjam Member Posts: 37 Member

    As always, thanks @Jeremy_NI ! Not sure how I missed that page when I was looking through the support options but I just submitted a ticket per your guidance.

    Cheers!
    TJ

  • Towjam
    Towjam Member Posts: 37 Member
    Answer ✓

    Just to close the loop on this…. Per @Jeremy_NI’s guidance, I opened a ticket and within a couple of hours, heard back from Gabriel at NI support and they’ve unregistered the serial number for the M32 and the software bundle. I checked and confirmed it’s no longer showing up in my list of owned NI products.

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