Kontakt 8 crashing with 40" Dell Ultrasharp U4025QW monitor
Answers
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For all those who having a hard time with Kontakt 8…. Using Mac OS 14 on M2 Max Pro.
So i discovered the same problems like many of you before… My solution was to completely uninstall all Native Products and make a clean install again.. I also moved library from shared to my user as i only need it there. It is important to follow uninstall rules like described in Native Access,.. Remove all .plists and so on… It´s very important that you find alll related files !!!! After this YOU HAVE TO MAKE A RESTART ::::: Then do a clean install. In my case this was the working solution. Hope this helps anybody who experiences a hard time with kontakt 8 or other new Native Products. Chears Mike.
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Same here Mike. I followed the NA uninstall procedure, but that wasn't enough. I searched the Library and System files and /usr/ and /var/ for anything Kontakt, Komplete, and Native instruments, deleted it all (do at your own risk). While this fixed it crashing in the daw after a reinstall, it still panic'd my mac and rebooted stand alone. That turned out to be me running my monitor at 120 hz. Dropped it to 60 hz, and things work (for now). I believe the original problem was that I had Kontakt 5 installed, and after installing Kontakt 8, they just weren't compatible. Nothing was working, daw or stand alone. Support was beyond useless, started out telling me it was my FocusRite, so I disconnected that entirely. Perhaps that was also crashing it. The software seems unreasonably prone to failure. Support just kept asking for crash logs and telling me to reinstall.
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that’s interesting and might as well be the case for me. I have a new 120 hz monitor, but than again I don’t want to have all of that changed just to make it work for NI. It’s a pain I never had with any other software. In my case I wait for an hopefully working update. I switched all my work to other plugins and let’s see how long NI takes to adjust this.
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@mhomm We're currently investigating the issue, we would like to gather more information, it would be good for us to check if this is related to the refreshing rate. I will contact you by email if that's ok for you. We'll need some crashlogs too. Could you at least try with a 60Hz setting and see if the crashes stop? This will give us a good indication.
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We're investigating the issue, it's not always evident to reproduce these crashes on our end, here we can see a pattern, same Dell monitor and refresh rate for another user, that's progress. Thanks for the information, that has put us in the right direction.
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ok great ! hope this helps to get a fix. thank you
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hi jeremy, hi guys.
I just wanted to let you know. I have lowered my framerate to 60Hz and all is working for me again. So the issues for me is the monitor and the framerate.
I hope you got my email @jeremy. Thank you for your help.
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