Reaction Time Support

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Svensk
Svensk Member Posts: 23 Helper
edited September 2024 in Traktor Software & Hardware

Hallo zusammen,

hat eine Erafhrung wie schenll der Support sich bei jemanden meldet?
Der CHAT Assistent hat zwar das Ticket erstellt aber das war es auch.
Traktor 4.0.2 ist am WE mitten beim abspielen eines Song abgestürtzt.
Den Song habe ich schon mehrfach gespielt und auch am Tag drauf zuhause nochmal getestet - da lief er einwandfrei.
Leider kann man das Crashlog nicht selber auslesen ...
Schade ist, dass die History vom Abend weg ist - cool wöre hier eine "Autosave" Funktion alle X Minuten.
Danke

Gruß aus Bonn Germany
Sven

Translate:

Hello everyone,
Do you have any idea how quickly support can get back to someone?
The CHAT assistant created the ticket but that was it.
Traktor 4.0.2 crashed last week in the middle of playing a song.
I've already played the song several times and tested it again the next day at home - it worked perfectly.
Unfortunately, you can't read out the crash log yourself ...
It's a pity that the history from the evening is gone - it would be cool to have an ‘autosave’ function every X minutes.
Thank you
Greetings from Bonn Germany
Sven

Best Answer

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 538 mod
    Answer ✓

    Heyo!

    As Mert mentioned please check the article above, normally support takes 1-2 business days to answer.

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 939 mod
    https://community.native-instruments.com/discussion/36328/reaction-time-support

    Hello Svensk, please keep in mind that our community language is english only so everyone can understand the issue if they also have the same issue. I translated for this time and added in your post, however, I would kindly ask to post in english in the next time. Thank you for that.

    According to the chat respond time, our agents should be responding in the first 10 minutes if they are available, if they are not available, the chat should open a ticket support so our team can get back to you as soon as possible.

    Have you checked this Knowledge Base Article:

    Traktor Crashes

    Please let me know

    I hope this helps☺️

  • Svensk
    Svensk Member Posts: 23 Helper

    Sry posted the German Version - had it in Google Translate :-P

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 538 mod
    Answer ✓

    Heyo!

    As Mert mentioned please check the article above, normally support takes 1-2 business days to answer.

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