Do Native Instruments provide spare parts for their hardware?

GreymakesMusic

Hello

I am wondering if Native Instruments provide spare parts for their hardware? I have a Machine MK3 that I am fixing up and it needs a new replacement drum pad. Would this be possible for Native Instruments to supply me with one or would I have to buy one from them?

If anyone from Native instruments can help me out in this that would be brilliant

Thanks

D-One

No. They offer Knob caps and that's it, in packs of 8.

They force you to send the controller for repair for that sort of stuff and the price is generally high as heck from my experience, reach out to HW support and see what they say, give all details right away because they will ask.

 have a Machine MK3 that I am fixing up and it needs a new replacement drum pad.

Are you 100% sure it needs replacement? Pad's are really hard to break, ussually a good cleaning of the Pad graphite sensor sheet fixes most issues.

D-One

No. They offer Knob caps and that's it, in packs of 8.

They force you to send the controller for repair for that sort of stuff and the price is generally high as heck from my experience, reach out to HW support and see what they say, give all details right away because they will ask.

 have a Machine MK3 that I am fixing up and it needs a new replacement drum pad.

Are you 100% sure it needs replacement? Pad's are really hard to break, ussually a good cleaning of the Pad graphite sensor sheet fixes most issues.

GreymakesMusic

https://community.native-instruments.com/discussion/comment/179659#Comment_179659

Am I sure my Maschine MK3 needs replacement pads…err yes I am!

chk071

"They force you to send the controller for repair for that sort of stuff"

At gunpoint?

D-One

https://community.native-instruments.com/discussion/comment/180666#Comment_180666

No, they wave a flip-flop at you, grandma style.

https://community.native-instruments.com/discussion/comment/180661#Comment_180661

I guess if you planned on fixing it yourself the you know exactly whats the problem? So what is it? Just curious…

"Pads" are 3 component's, the rubber/silicone, the graphite sensor sheet and the PCB.. I don't see how it's possible for the the first 2 to break but a bit of misalignment can cause issues, if it's the PCB due to water damage or something then I'd expect a fix to be really expensive since it's a huge PCB… But reach support and ask. MPC-stuff sells some parts, like sensor sheets.

BTW they asked me 75$ to fix a tiny PCB of an M32, it wasent even the mainboard afaik, the whole keyboard costs 100$ so… yeah.

chk071

Frankly, it's pretty normal that even such small repairs are charged like that. Same with mobile phones etc. Gotta take into account the manual labour involved, managing of the repair case (paperwork, receiving the package, sending back the package etc.).

You could also consider changing the battery of a mobile phone as pretty trivial, yet it costs 100 € plus in most cases.

D-One

https://community.native-instruments.com/discussion/comment/180968#Comment_180968

To a certain degree yes, for sure but for a 5$ made in china part it stings a bit especially when you're dealing with simple screws and a PCB swap, a modern phone is 100 times more complicated due to size and terrible repairability practices. On an NI device I can swap out a PCB myself no problem but I wouldn't dare on a phone. TBF at the time someone from NI told me they would have a look at their HW repair practices (IDK if it's really NI or outsourced) so maybe things are better now, this is why i told OP to contact NI.

I think companies should be forced to sell spare parts to customers and/or repair shops, if theres a whole movement pushing for this on Phones and Laptops then it should be the same for music devices, coffee makers and whatever else.

chk071

"On an NI device I can swap out a PCB myself no problem but I wouldn't dare on a phone."

Actually, there are quite a few who do that themselves. But, like you, I wouldn't dare to do so, especially as you can really mess up the removal and re-attachment of the glass.

And, the ease to do so differs from model to model, even for the same model line. Microsoft's Surface devices have been praised in that regard, and on the next generation of the devices, they made it almost impossible to fix them yourself.

But then, I don't think even 10% of the population should do that themselves. Unless they want to end up with a broken device. Way too much potential to break things.