Suggestions on How to Fix S88 Mk1

I've been trying to get my S88 Mk1 to work on ALL features this week. While it DOES tr'mit MIDI to/from my DAW, and I can use the Transport buttons, it's never properly provided all the nice features that model was noted for. So I set up a ticket, and here's some of the recent history of that convo. I'm not bad-mouthing Support, I'm just trying to find a solution. So, here's the history so you can maybe offer me an informed opinion.
NI Support: Yeah so that sounds like hardware browse mode. The knobs above each of those would then change the filter for that category.
To get the preferred OSD browser you need to change that mentioned option to OSD so see if that is possible by launching the desktop version of KK.
ME: I've never been able to pull up KK in OSD mode; although, I have been able to see the Guide Lights, and most everything else. But every time I go to that Navigation Menu (which, BTW, the manual never implies that) there's no option to change from Hardware. It's just grayed out.
NI Support: No ideas then, you would likely have to raise a ticket with NI but sadly, the MK1 and KK V2 is now unsupported so likely they won't assist.
Any suggestions?
Best Answer
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@KingKonga Yes, please keep in mind this is a user forum, not a substitute for support.
First of all make sure you have 2.9.6 installed: Notes on Ending Software Support for Komplete Kontrol S-Series MK1 Keyboards
Then check this article: My Komplete Kontrol Keyboard Does Not Start
If none of this works please get in touch with support here: https://bit.ly/NI_support_Kontrol
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Answers
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To clarify, the "NI Support" response you have there was not NI support, that was me replying on the forum to your question, I have nothing to do with NI which is why I suggested you contact support as I do not have the hardware to test and can't assist further.
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@KingKonga Yes, please keep in mind this is a user forum, not a substitute for support.
First of all make sure you have 2.9.6 installed: Notes on Ending Software Support for Komplete Kontrol S-Series MK1 Keyboards
Then check this article: My Komplete Kontrol Keyboard Does Not Start
If none of this works please get in touch with support here: https://bit.ly/NI_support_Kontrol
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