Why can't I install new update to Komplete control?

Morten G
Morten G Member Posts: 2 Newcomer
in Komplete Kontrol

I have this problem "Native Access Error Message: "Installation Failed" (Mac)"(https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac). I've given Native Access and NTKDaemon full access. restarted the computer, still installation fails.

How do I solve this?

Best Answer

Answers

  • Morten G
    Morten G Member Posts: 2 Newcomer

    I managed to download update of new firmware, directly from NI's homepage - somehow that managed to wake up my S49, and now it's up-to-date.

    Still, the update in Native Access fails, after I given full disc access. Something is wrong here, and I can't figure it out. Well, my system works now, and that's what matters. Before I managed a direct update from NI's site(not through Native Access) I couldn't access Pro Logic at all.

    Just mentioning my process, in case others struggle with the same issue.

    Best regards

    M

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,915 mod
    Answer ✓

    Please get in touch with our installation specialists here: https://bit.ly/NI_support_NA

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