all app download failed...why?

z840113
z840113 Member Posts: 6 Newcomer
in Native Access

can't download apps

Best Answers

Answers

  • JesterMgee
    JesterMgee Member Posts: 2,967 Expert
    edited September 15

    Any way you could elaborate?

    OS?
    What Apps?
    Screenshot?
    Error message?
    Any other useful hints at all?

  • z840113
    z840113 Member Posts: 6 Newcomer

    macos 14.6.1,all apps in my native acces account,error message:download failed

  • BIF
    BIF Member Posts: 965 Guru
    edited September 16

    Man, you really don't want to help us help you, do you?

    Come on, Jester gave you some very valuable clues there. Do you have a screenshot? Or AT LEAST an error message?

    What version of Native Access are you using? Don't go by memory…do "help/about" and tell us the number that is shown there.

    Did you check NA's settings to be sure that you were downloading to the expected folder? Does that disk have proper authority? Got enough freespace?

    There are probably a dozen people here who'd love to help you, but if you don't give us enough information to even get started, or if you keep making us ask you question after question for the most basic information, then it's going to take a long time and people might even stop looking at your thread.

  • LostInFoundation
    LostInFoundation Member Posts: 4,466 Expert

    He answered Jester questions.

    Probably part of the problem leading him to not understand is exactly NA giving a general error message like “download failed” not giving any clue.

    It is probably the only program left that is not telling user anything, like e.g. giving a message that tells “not enough free space” (99% of programs even tell you this BEFORE the download/installation begins)

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/35977/all-app-download-failed-why

    Hello z840113,

    Please make sure you are running the latest version of the Native Access by either updating or downloading it from our website:

    Native Access 2

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    I hope this helps☺️

  • z840113
    z840113 Member Posts: 6 Newcomer

    ok,thx the answers,i use the lattest native acces,but have a lot of work sorry,but take a screenshot

  • z840113
    z840113 Member Posts: 6 Newcomer

    try private relay but same situation, have a lot of disk space, never see this error before on this Mac,everythings ok but don't work na access download, sorry I am not stupid, never do this app any error…thx the help everybody…have a nice day…getting Traktor pro 3 directly on na website…

    Screenshot 2024-09-17 at 21.19.47.png

  • z840113
    z840113 Member Posts: 6 Newcomer

    on win 11 crash the app, download ok but system error on Traktor totally off…latest na access, latest Traktor pro 3…

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/178302#Comment_178302

    Hello z840113, I created a support ticket for you and sent you the direct download link for the Traktor Pro 3 from that ticket. Please check your email and try to download your Traktor using that direct download link in that ticket.

    Please let me know afterwards.

    I hope this helps☺️

  • z840113
    z840113 Member Posts: 6 Newcomer

    thx the support,i try now the na access app and working, update/download…thx Mert_NI…mission complete…

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/178449#Comment_178449

    Hello z840113, I'm happy to hear that the issue is resolved and I could help☺️

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