Traktor kontrol s4 randomly stops outputting audio - temp resolved by power off/on

djVinny

This is a strange one - i can't find any reports of something similar, but please direct me if it's a known issue.

the problem is only related to output audio where the output suddently stops yet the decks continue to play and I all lights continue to function showing live input and supposedly output audio.

Even the headphones go silent when it happens and I can't monitor anything even though I can see something is playing.

Initially I suspected it could be a thermal switch overheating, but the problem immediatly goes away if I power the s4 off and on again. A thermal switch takes time to cool down so I would expect to wait for a while before it would work again, but it returns to fullfunctionality instantly.

Other than not hearing the main output it doesn't affect the playing decks or recording - when i listen back there are no breaks in what's been recorded, it's just the live output that's affected.

When i power off the s4 audio output transfers to the mac speakers and when I power it back on it happily takes ownership from the mac and i hear audio from the main output again.

It's happening more and more frequently so lookds like it's toast??

i'm running the latest traktor pro 4 software on a mac running Montery 12.6, but i only recently upgraded and it was previoulsy happening with traktor pro 3

i checked the s4 has the latest 0.6.0 firmware

anyone had a similar problem? know of a solution?

Cheers,
Vince.

D2Lover

I had a simiar experience on Saturday night while playing out and once before about 6 weeks ago. I'll post a more detail account later this evening when i return home.

djVinny

Just an update - i've since tried updating MAC OS to 14.7 but still have the problem

I should clarify I was wrong about the recorded audio being unaffected - there are in fact short audible blips when the audio switches from s4 to mac and back again.

Interstingly I was running Audacity and using traktor for output audio when it happened again however Audacity did flag an error, allbeit unkown - strange that traktor software doesn't seem to notice!

Note that although I also had traktor pro 4 open, it was not playing any tracks

the error log includes a generic message - not sure if this can help to narrow down possibible causes (e.g. hardware or software)

    "exception": {

        "values": [

            {

                "type": "Error",

                "value": "Error opening sound device.\nTry changing the audio host, playback device and the project sample rate.",

                "mechanism": {

                    "type": "runtime_error",

                    "handled": false

                }

            }

Harald Walker

Could it be the usb port on the S4? The way how it is built is not exactly sturdy. There are some repair videos on YT, although I failed and don’t seem to have the right equipment.

Martiniix_NI

Any Update? @djVinny