My Kontrol S88 is stuck on the "Add your serial number" screen and I can't reach support"

Felix56

It tells me to add a serial number but I already added it in Native Access. And I think I broke the support chat but because I'm stuck with it. Nothing has been happening for like 12 hours

Jeremy_NI

@Felix56 Sorry about your issues with the S88 and not being able to reach out in support. Not sure what happened here but when you are already in contact with support by email you should continue there and you should have been notified of that. We'll look into that. I see that my colleagues got back to you by email already, and they will get back again soon.

In the meantime you could check the following:

Did you install the Hardware Connection Service in Native Access?

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

How Can I Update the Driver and Firmware of My Kontrol S88 MK3 on Windows?

Jeremy_NI

@Felix56 Sorry about your issues with the S88 and not being able to reach out in support. Not sure what happened here but when you are already in contact with support by email you should continue there and you should have been notified of that. We'll look into that. I see that my colleagues got back to you by email already, and they will get back again soon.

In the meantime you could check the following:

Did you install the Hardware Connection Service in Native Access?

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

How Can I Update the Driver and Firmware of My Kontrol S88 MK3 on Windows?

Felix56

Yes I installed it.