iZotope Product Activation/Download Being Denied - Please read...

knaggsy2000
knaggsy2000 Member Posts: 9 Newcomer
in Tech Talks

Hello,

Let me set the scenario: a windows 10 update went bad and stopped me from accessing my network shares via UNC (which is where all my data is stored) so I re-installed windows 10 from scratch. Upon re-installing everything I see that iZotope got acquired by NI - first thought was "they won't activate my products", but yet they did! And I do have other NI products too.

However, then got a notification that win 10 is end of life - ugh, thanks Microsoft. So I installed a new nvme drive and made a clean install of win 11 onto that. Now the NI app doesn't see any of the iZotope products I've purchased in the past - THOUSANDS of pounds of my hard-earned money no longer recognised. Even tried installing the apps from previously downloaded files. But app doesn't even acknowledge them. Please help.

I don't care that iZotope got acquired by NI, I just want them to honour my license activiations, at least.

Regards.

Comments

  • Vocalpoint
    Vocalpoint Member Posts: 2,660 Expert
    edited September 2
    https://community.native-instruments.com/discussion/35507/izotope-product-activation-download-being-denied-please-read

    You should be using iZotope Product Portal to authorize all things iZotope - not Native Access.

    And Windows 10 is not EOL until Oct 2025 - not sure why you decided Win11 was a solution…

    Running Win 10 here with no issues at all.

    VP

  • knaggsy2000
    knaggsy2000 Member Posts: 9 Newcomer

    Errr, no - the iZotope portal seems to be dead - I want a member of staff to deal with this, as I'm a very long time customer.

    Let me re-install and activate all the products that i've actually paid for in the past, that simple.

  • Vocalpoint
    Vocalpoint Member Posts: 2,660 Expert
    edited September 7

    https://community.native-instruments.com/discussion/comment/176431#Comment_176431

    Ok. Just used the Portal today. Up and running normally.

    VP

  • knaggsy2000
    knaggsy2000 Member Posts: 9 Newcomer

    I NEED a member of NI staff to deal with this, as I've lost access to THOUSANDS of pounds worth of software which I've bought in the past.

    The NI products are all good, it's just the iZotope ones. As the NI portal did show my previous purchases before, as previously stated but no longer. Please help!

  • knaggsy2000
    knaggsy2000 Member Posts: 9 Newcomer

    As far back as Ozone Advanced v5 - way back in 2014.

    I want all my access back as I have paid for it.

  • Vocalpoint
    Vocalpoint Member Posts: 2,660 Expert
    edited September 8
    https://community.native-instruments.com/discussion/comment/176606#Comment_176606

    Well. As I mentioned. You will never see any Izotope products except for very recent versions of Ozone (and maybe Neutron) in Native Access.

    Everything is available via Izotope Product Portal as per normal. Just opened it 5 minutes ago and it’s all good.

    I do not think that NI staff can assist with Product Portal if that is your issue.

    Have you tried to uninstall and reinstall Product Portal?

    IZoTope has their own support for this product and you should be able to get a ticket into them.

    VP

  • knaggsy2000
    knaggsy2000 Member Posts: 9 Newcomer

    I've lost access to lots of the iZotope products now and not even NI have replied to help resolve this simple issue.

    Even e-mailed NI directly about this, even mentioning this post, but still ignored - wow.

    I don't want to have to take this to court, but if I need too then I will. As for me, I've lost access to everything iZotope-related which I have paid HARD EARNED MONEY for.

    NI have one month from now, to sort this out - otherwise, I will make the claim in UK court.

    This issue is so simple to resolve. Please do the right thing, NI.

  • victorp.sg
    victorp.sg Member Posts: 145 Advisor
    https://community.native-instruments.com/discussion/comment/176606#Comment_176606

    You need to open a Support Ticket on iZotope web site in order to get help from iZotope support team. If you have visited their site and do a little browsing, you will come across this page: https://support.izotope.com/hc/en-us/categories/8963091237789-Purchase-and-Account — just click on the large Account Support, and continue from there.

  • knaggsy2000
    knaggsy2000 Member Posts: 9 Newcomer

    @victorp.sg Thanks for that, as I didn't know. Have done that now from the URL you've provided.

  • knaggsy2000
    knaggsy2000 Member Posts: 9 Newcomer

    Will update when I can.

  • knaggsy2000
    knaggsy2000 Member Posts: 9 Newcomer

    The weird thing is, when i initially re-installed on Win 10 - everything went fine. But when I switched my OS to WIn 11, the NI app didn't give me any iZotope products.

  • DunedinDragon
    DunedinDragon Member Posts: 971 Guru
    edited October 16
    https://community.native-instruments.com/discussion/comment/184497#Comment_184497

    Probably because your Windows SysID changed which was what IZotope (NOT Native Instruments) was using for verification.

  • knaggsy2000
    knaggsy2000 Member Posts: 9 Newcomer

    I've now gained access to my iZotope products, thanks to Bob and @victorp.sg - this thread is now closed (How do I close this? Can't see how).

    There is a new issue now but that's not related to this thread.

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