Kontakt player 6.7.1 crash on startup

Norfolk Boy

Anybody having trouble with Kontakt player 6.7.1 crashing on start up ?

Monochrome

Doesn't happen on my end (W10).

Have you tried these steps?

https://support.native-instruments.com/hc/en-us/articles/115004169849-KONTAKT-Crashes

Monochrome

Doesn't happen on my end (W10).

Have you tried these steps?

https://support.native-instruments.com/hc/en-us/articles/115004169849-KONTAKT-Crashes

Norfolk Boy

Thanks I will try this, I am using a MacBook pro 2016, it was working fine until the last update.

Nico_NI

Does it crash on standalone?

Norfolk Boy

Yes it crashes on Standalone too

Norfolk Boy

Thanks for the answers so far, however nothing is solving this problem. If I install an older version of Kontakt 6 it works but as soon as i update it just crashes.

all the rest of NI is up to date and working Perfectly, I don’t have the full version of Kontakt 6 just the stranded version that came with my Komplete Kontrol s66 keyboard. But I must admit I’m glad I’ve never purchased it if it’s never gonna work. it sure is a hell of a lot of money for something that keeps crashing stop.

EvilDragon

Deleting the database folder should resolve the crash on start, as far as I know.

Sophus

@Norfolk Boy I have the same problem. I described it here in detail https://community.native-instruments.com/discussion/4127/kontakt-6-7-1-only-runs-in-compatibility-mode-and-otherwise-crashes-does-anyone-have-an-idea#latest An older version 6.7.0. NI support sent me doesn't work as well. I haven't tried versions 6.6.X, I asked support for download links.

Norfolk Boy

i am a computer repair man by trade and have been doing it for over 20 years, so I have tried every trick in the book to get Kontakt 6 to work and have just given up. It was working fine until they updated the dam thing. Now it just doesn’t work at all.

it’s a total waste of time.

Sophus

@Norfolk Boy I think the problem on my computer was caused by the Nvidia graphics card driver. I uninstalled it and Kontakt stopped crashing. Windows then automatically reinstalled a different version of the Nvidia graphics card driver and Kontakt still runs fine.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/21489#Comment_21489

It seems that you didn't contact our support yet about this issue. I contacted you by email, hopefully our Kontakt specialists will find a solution to this.

Bhang

https://community.native-instruments.com/discussion/comment/21165#Comment_21165

This worked for me. I'm just not sure why it didn't recreate this folder when I started Kontakt again.

Location of the Database Folder on Mac is:

it's located in your Users/yourusername/Library/Application Support/Native Instruments/Kontakt