problem downloading Berlin Woodwinds update 3.07

veritejoe

I've tried a couple o times over the last two days to update my Berlin Woodwinds, and each time the download fails, and when I retry, Native Access simply says that "X minutes remaining" and nothing happens. When I restart and try again the same thing occurs. I finally have tried to do a reinstall, and that also failed. BTW all of this is on the latest version of Native Access, I updated that before doing all of this. What can I do?

Sheldon

Mert_NI

https://community.native-instruments.com/discussion/35219/problem-downloading-berlin-woodwinds-update-3-07

Hello veritejoe, does the issue persists? If this issue happens on macOS, turning off the Private Relay can help.

veritejoe

Also, when I examine the contents of my library folder, in each case the files written stopped at around 12:10 am (Boston time). Does something happen at NI that closes down all downloads at that time?

Jeremy_NI

As far as I know, there was no general incident. Have you tried again and were you able to dowload & install? We can provide an installer if needed.

Mert_NI

https://community.native-instruments.com/discussion/35219/problem-downloading-berlin-woodwinds-update-3-07

Hello veritejoe, does the issue persists? If this issue happens on macOS, turning off the Private Relay can help.