cant download

Dudders96

I lost Kontakt7 somehow. trying to redownload i am told "failed: invalid location" I am lost

DunedinDragon

You need to check your file locations in Native Access by selecting File→Settings and then File Management on the next page. You'll be presented with the following screen:

Check and correct any file locations that are incorrectly formatted. If you're not sure scroll down on that page and you can press the Restore Defaults button.

Mert_NI

https://community.native-instruments.com/discussion/35120/cant-download

Hello Duddes96, the workaround which DunedinDragon advised is also applicable and can solve the issue.

Also, this work around can also help:

In order to get NA to download the full installer we have to remove the affected products first.PC:

1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
2. Restart PC and open NA
3. Install the product(s) from the available section
4. NA should download and run the full installer of the latest available version now

Mac:

1. Navigate to the following location:  Macintosh HD > Library > Preferences >
2. delete the following file of the affected product: com.native-instruments.product name.plist
3. restart your computer and open NA
4. Install the product(s) from the available section
5. NA should download and run the full installer of the latest available version now

I hope this helps☺️

DunedinDragon

You need to check your file locations in Native Access by selecting File→Settings and then File Management on the next page. You'll be presented with the following screen:

Check and correct any file locations that are incorrectly formatted. If you're not sure scroll down on that page and you can press the Restore Defaults button.

Mert_NI

https://community.native-instruments.com/discussion/35120/cant-download

Hello Duddes96, the workaround which DunedinDragon advised is also applicable and can solve the issue.

Also, this work around can also help:

In order to get NA to download the full installer we have to remove the affected products first.PC:

1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
2. Restart PC and open NA
3. Install the product(s) from the available section
4. NA should download and run the full installer of the latest available version now

Mac:

1. Navigate to the following location:  Macintosh HD > Library > Preferences >
2. delete the following file of the affected product: com.native-instruments.product name.plist
3. restart your computer and open NA
4. Install the product(s) from the available section
5. NA should download and run the full installer of the latest available version now

I hope this helps☺️