Contact download failed

Nomore

Hi,

Can anyone explain to me why trying to download KONTAKT or any Librairies , it failed despite following the process t refresh Native access support it still do not work !??

Thanks

PoorFellow

https://community.native-instruments.com/discussion/comment/173265#Comment_173265

Sorry for not including this the first time , please also check that 'Private Relay' is turned off !

Ref. : Native Access Error Message: "Download failed" (macOS)

Jeremy_NI

Could you give more details? What's your operating system? Do you get an error message? What does it say?

Nomore

Sure when I open the native access and browse my librairies then click on Install for KONTAKT 7

it shows Download Failed

PoorFellow

Could you give more details? What's your operating system?

User profile says Mac M3 and Mac OS Sonoma 14.6.1

https://community.native-instruments.com/discussion/comment/173256#Comment_173256

Did you do the unavoidable must do when using N.I. software on Mac computers ? :

ALL NI apps including NTK Daemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Nomore

I sure did that process also and it still do not work

PoorFellow

https://community.native-instruments.com/discussion/comment/173265#Comment_173265

Sorry for not including this the first time , please also check that 'Private Relay' is turned off !

Ref. : Native Access Error Message: "Download failed" (macOS)

Nomore

Yess that's it !

thanks for the help and support

PoorFellow

https://community.native-instruments.com/discussion/comment/173269#Comment_173269

And thank you for reporting back and confirming the solution 🙂