Native Access won't work

Perico
Perico Member Posts: 1 Newcomer
edited October 2024 in Native Access

First off,I havent used any of my equipment for a long time. I wanted to sign in and reinstall my traktor software to DJ. Mind you, I forgot my password so i go to the native instrument website to change my password and then when i got back to native access it wont allow to sign in. I put on the new password and it the window shakes and doesn't allow me to log on.I have an apple macbook so I dont know if its different but when the login window pops up it doesnt give me the option to change password as well as my username is autofilled to my full name. Can anyone give me any insight or advice on what to do??

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Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello Perico,

    Can you please create a support ticket or open a chat support using this link so our team can help you with this subject: https://bit.ly/NI_support_NA

    Please let me know if you will need anything else☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello Perico,

    Can you please create a support ticket or open a chat support using this link so our team can help you with this subject: https://bit.ly/NI_support_NA

    Please let me know if you will need anything else☺️

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